Siri Östhed

Siri Östhed is the Vice President of Customer Experience at Fishbowl, where she leads customer success, onboarding, and support across the company's end-to-end customer journey. With more than two decades of experience at high-growth technology companies, Siri specializes in building and transforming customer experience organizations from the ground up—turning fragmented, manual operations into scalable, modern value engines with cross-functional journey ownership and time-to-value rigor at the core. She has a proven track record of aligning people, process, and leading AI-forward and scalable technologies to deliver measurable gains in efficiency, satisfaction, and retention.

Before joining Fishbowl, she held executive customer experience and operations leadership roles at Weave, Thumbtack, and Accenture. Siri holds an Executive MBA from the University of Utah and a degree in Communications and Business Management from Brigham Young University. Born in Norway and shaped by a career and experiences across Europe, the U.S., and Hong Kong, Siri brings a global perspective to her work. Outside of it, you'll find her traveling, hiking, running women’s retreats, taking on interior-design projects, and spending time with her two children.