Let’s return to Return Merchandise Authorizations. Last week I talked about the importance of having a flexible RMA solution. This time I’ll talk about why it should integrate with your inventory management software and other solutions.
- Immediately update your inventory records when you accept returns
- Not have to enter the same numbers in several different places, saving time, increasing productivity, and eliminating data-entry errors
Here are a number of modules and solutions that Fishbowl’s RMA module integrates with to speed up returns and limit data-entry problems:
Sales Orders and Purchase Orders
After an RMA is created, Fishbowl generates an SO to facilitate the return process. If you need to get a replacement or substitute product to a customer, you can also quickly generate a PO in Fishbowl and cross ship the new item while the defective one is still in transit to your facility.
Fishbowl Manufacturing can generate work orders for a variety of purposes, for repairs, replacements, or whatever else is needed.
You can keep track of all of your vendors with Fishbowl. And you can generate reports on RMAs and other things, which can help you to notice trends in returns on products provided by a certain vendor. Fishbowl also has custom fields, which come in really handy in cases like this. You can create a custom field to keep track of a product’s expected quality level.
Fishbowl integrates with QuickBooks. After an SO is created, Fishbowl sends a message to QuickBooks, telling it to update its accounts payable and accounts receivable, as necessary.
Fishbowl has a new workforce management solution for exactly this kind of thing. It’s called Fishbowl Workforce, and it helps with keeping track of employee hours, payroll, commissions, and more.
This is Fishbowl’s specialty. Fishbowl can help you restock, receive, pick, pack, ship, or scrap inventory involved in an RMA, among other things.
Fishbowl integrates with Salesforce, so salespeople can see when orders are being fulfilled and also how the return process is progressing.
Fishbowl’s RMA module is part of a larger inventory management solution that also integrates with QuickBooks, Salesforce, and numerous other software solutions and apps. With Fishbowl, you can quickly update SOs, POs, WOs, accounting records, payroll and commissions, inventory records, and your CRM when you process a return.
Come back next week for the final part of this three-part series: The importance of converting information from RMAs into detailed reports.
These blog posts are based on an excellent article from Find Accounting Software. I definitely recommend checking it out.
Robert Lockard is a copywriter with Fishbowl. He writes for several blogs about inventory management, manufacturing, QuickBooks, and small business. Fishbowl is the #1-requested manufacturing and warehouse management software for QuickBooks users. Robert enjoys running, reading, writing, spending time with his wife and children, and watching movies.