Fishbowl Payments®
Monthly Volume Rebate Program Terms

Last updated: September 8, 2025

These Program Terms ("Terms") govern participation in the Fishbowl Payments Monthly Volume Rebate Program (the "Program") offered by Fishbowl Solutions, LLC, a Utah limited liability company ("Company," "we," or "us"). By participating in the Program, you ("Customer," "you") agree to these Terms. These Terms supplement, and are incorporated into, the Fishbowl End User License Agreement ("License Agreement") available at https://www.fishbowlinventory.com/legal/eula. If there is a conflict between the License Agreement and these Terms with respect to the Program, these Terms control.

1) Purpose

The Program provides eligible Customers a quarterly rebate based on their monthly payment volume processed using Fishbowl Payments, as reported by our third-party payment processing partners. Partner-reported data will be final and conclusive for rebate calculations, absent manifest error.

2) Program Availability

To participate, you must process transactions through Fishbowl Payments using one of the following processing partners:

• Stax
• CardConnect
• Run Payments

We may update this list on 30 days' prior written notice (email is sufficient).

3) Eligibility Requirements

To qualify for a rebate for any given month, you must:

• Meet the monthly volume threshold. Process at least $25,000 in Net Settled Processing Volume in that calendar month through an eligible processing partner listed above.
  • "Net Settled Processing Volume" means gross processing volume minus refunds, chargebacks, disputed transactions, and other adjustments as reported by our processing partners.
  • Only transactions processed via eligible partners count toward Net Settled Processing Volume.
• Maintain an active, current account.
  • Your Fishbowl account must be active through the rebate payment date (i.e., no notice of termination or non-renewal has been given or received).
  • You must be current on all invoices under the License Agreement when we remit rebates. "Current" means all amounts invoiced more than 30 days before the payout date have been paid in full.
• Use ACH for Company invoices. You must be enrolled in ACH invoice payment for all amounts owed to the Company.

4) Rebate Calculation

• Rebates are calculated monthly for each month in which you meet the $25,000 Net Settled Processing Volume threshold. No rebate is earned for months below the threshold.
  Example: If you exceed $25,000 in Months 1 and 2 but not Month 3, you earn rebates for Months 1 and 2 only.
• For each eligible month, you earn a flat dollar amount based on the Monthly Processing Volume Tier achieved that month:

• Any fees assessed to the Company by payment partners (e.g., chargebacks, disputes, monthly minimums, or related fees) will be deducted from the quarterly payout.
• Rebate amounts are entirely based on partner reporting and are final and binding absent manifest error.
• Eligibility Start Date. Rebate calculations begin in the first full calendar month where you meet or exceed the $25,000 Net Settled Processing Volume threshold (the first calendar day of such month is the "Eligibility Start Date").
  • Example: If you meet or exceed the threshold on February 10, your first rebate-eligible month is February and the Eligibility Start Date is February 1.

5) Payment Terms

• Timing. Rebates earned in a calendar quarter are paid in a single lump sum within 30 days after that quarter ends.
• Method. Rebates are paid exclusively via ACH to your bank account on file.
• Paid-up at payout. If you are not current on invoices on the scheduled payout date, your rebate will be held and paid in the next cycle if you then meet all eligibility and payment-status requirements.
• Active account. If you terminate your License Agreement or otherwise cease to be an active Customer before a scheduled payout, unpaid rebates are forfeited, unless your termination is due to the Company's material breach of the License Agreement.
• Reporting delays. We are not liable for delays caused by delays in receiving complete data from processing partners; payment will be made promptly after complete data is received.

6) Program Duration

Your participation in the Program lasts 18 months from the Eligibility Start Date whether or not you meet or exceed the threshold in any given month. After 18 months, the Program automatically terminates with respect to you, and no further rebates are earned.

7) Modifications, Suspension, or Termination

We may modify, suspend, or terminate the Program at any time on 30 days' prior written notice (email is sufficient). Modifications apply prospectively only and will not retroactively reduce or eliminate rebates already earned before the effective date of the change.

8) Uniform Application

The Program is offered uniformly to similarly situated customers who meet the stated eligibility criteria. We do not offer undisclosed or preferential rebate terms.

9) Disputes About Rebate Amounts

Any dispute regarding a rebate calculation must be submitted in writing within 30 days after the rebate is paid. If no dispute is submitted within that period, the calculation is deemed final.

10) Relationship to License Agreement

Except as expressly modified by these Terms, the License Agreement remains in full force and effect. Capitalized terms not defined here have the meanings given in the License Agreement.

Questions about these Terms or the Program? Please contact your Account Manager or email [email protected].