Overview

Founded in 1997, Recchiuti Confections is a San Francisco-based chocolatier known for creating handcrafted, small-batch chocolate with a culinary edge. From signature truffles to elegant gift boxes, their focus on quality, craftsmanship, and customer experience has earned them a devoted following. To support its complex production workflows and multichannel retail model, Recchiuti has relied on Fishbowl since 2006 to manage inventory, manufacturing, and order fulfillment.

“We’ve been Fishbowl customers since 2006. Everyone on our team knows how to use Fishbowl. Fishbowl just works — and it works really well for us!”
— Heather Sears, General Manager

The Challenge

As Recchiuti expanded its business to include both eCommerce and a flagship retail store in San Francisco’s Ferry Building, the need for an integrated solution became clear. The company required a system that could:

  • Sync online and in-store orders with manufacturing and inventory
  • Handle custom product configurations
  • Automate production workflows for made-to-order items
  • Maintain visibility across the entire operation

The Solution

With Fishbowl Manufacturing at the core of their operations and Fishbowl Commerce connecting their Shopify web store, Recchiuti seamlessly manages inventory, production, and fulfillment across all sales channels. Their Shopify POS system is also integrated with Fishbowl, enabling real-time inventory updates between the storefront and warehouse. A standout feature for Recchiuti is Fishbowl’s customizable Bill of Materials (BOM), which allows them to fulfill custom chocolate gift orders. When a unique item is ordered, Fishbowl automatically generates the necessary work orders, enabling the production team to efficiently craft, pack, and ship the product.

The Results

  • Real-time Shopify order sync via Fishbowl Commerce
  • Integrated POS and inventory visibility across retail and warehouse
  • Automated work orders for custom product creation
  • System longevity with nearly two decades of consistent use
  • Ease of use across the entire team

With Fishbowl, Recchiuti Confections has built a streamlined, scalable process that supports both the art of chocolate making and the science of inventory management.

“Fishbowl gives us the flexibility to offer custom options without adding complexity to our operations,” said Sears. “It allows us to grow, stay nimble, and focus on delivering memorable experiences to our customers.”