Welcome to the newest installment of Fishbowl’s Whiteboard Wednesday. Each week we take a new concept and distill it into simple terms that make it easy to explain in both words and pictures. In the last episode, Fishbowl CMO Kirk Tanner focused on the importance of strengthening relationships with customers, and this time around James Shores is on hand to explain how to replace bad habits with best practices. Using an analogy to the game of “Operation,” James goes through six important parts of a business that you need to keep track of. If you’re struggling in any of those parts, you can take heart because James also explains how to improve in those areas.