Is your order management system missing important features? Do you know which products you’re out of and when to reorder more? Order management is such a critical process to companies that it can very well make or break your business. A poor order management system can become very frustrating and time consuming if you try to remember when, how much, and from whom to order on paper or in Excel. Excel spreadsheets were never designed to handle a heavy order load or to make it possible to automate many parts of the order management process.THE IMPORTANCE OF AUTOMATION
You need an automated order management system to make your job easier. Don’t settle for overpriced software when you can get the same (or better) functionality for a fraction of the cost with Fishbowl Manufacturing and Fishbowl Warehouse. You don’t need a full ERP to handle your order flow. Fishbowl’s order management features are more than adequate for most small and midsize businesses that are looking to upgrade from Excel and other simple solutions without having to break the bank.
Fishbowl gives you all the tools you need to manage your orders, from selling and shipping to purchasing and receiving. Fishbowl shows you where your inventory is at all times. Plus, Fishbowl’s features are scalable, so you can stay with the same order management system for the long term instead of having to learn a new one every few years when you outgrow your old one.REPORTING
Reporting is also an essential tool in any order management system, so Fishbowl offers dozens of prebuilt reports and it also has the option to create custom reports for you. You can use these reports to check each product’s gross sales, monitor profit margins to see if you’re pricing your products appropriately, and keep track of each customer’s purchase history using numerous filters to get to exactly the right data you’re looking for. And that’s just a small sample of all of the reports available from Fishbowl.
Fishbowl lets you easily create auto reorder points based on past sales and future projections. You can also manually create company-wide or location-specific reorder points. Simply hit the Auto PO (Purchase Order) button and Fishbowl will calculate how much to order and from whom. Once you have reorder points set up and an item reaches its reorder point, Fishbowl automatically creates a PO for that item containing the preferred vendor and the proper quantity. You can immediately issue the PO to the vendor or alter it first and then issue it. This function is a huge time saver!
Along with the purchasing process, every company needs to be extremely efficient in its sales process. Fishbowl helps you achieve that with its ability to easily find the right product using its Quick Find feature. It shows an image of any product and its current quantity, location, and other relevant data to help you find it. Fishbowl also integrates with a number of merchant services and payment gateways, such as Authorize.Net, PayTrace, and QuickBooks Payments. These allow you to process payments through all major credit cards, like Visa, MasterCard, and American Express. That way, your sales representatives don’t have to log into QuickBooks to process payments. They can do it right through Fishbowl’s interface, and then Fishbowl sends that information along to QuickBooks to be recorded in the general ledger.EMAILING CUSTOMERS
Once an order is issued and shipped, Fishbowl will ask if you want to send your customer an email with the appropriate tracking information and packing list. This email will also have the sales order attached, and you can customize the To, Cc, Bcc, and Body fields. This is a great tool to keep your customers in the loop when they are expecting products to be shipped to them. They can check the progress of their shipments on their own rather than calling your company and tying up your resources to get updates.
Fishbowl gives you all the tools necessary for a clean and efficient order management system.