Volusion

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Icon.Volusion.png The Volusion module, located in the Integrations group, is an add-on module that can be installed from the Small.Plugin.png Plugin module. After installing the plugin, a new module is added that integrates with one or more Volusion shopping carts.

Volusion.png

The documentation on this page is for the most recent version of the Volusion plugin. To update, see Update Fishbowl.

Install

  1. In any Fishbowl Client, open the Small.Plugin.png Plugin module, located in the Integrations group.
  2. Select the Volusion plugin and click Install Now.
  3. Completely close all Fishbowl Clients.
  4. Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
  5. After re-opening the Fishbowl Server, the admin user can access the Small.Volusion.png Volusion module from any Fishbowl Client by opening the Integrations module group.
  6. To grant access to additional users, open the Small.User Group.png User Group module and assign the Volusion-View right to the appropriate groups as explained here.

Setup

In order to connect to Volusion, follow the instructions below to obtain the encrypted password for the Volusion API.

  1. Log in to the Volusion store administration page.
  2. Click the Inventory menu at the top and then select Import/Export.
    Volusion Inventory Menu.png
  3. Click the Volusion API tab and then click Run button next to Generic\Orders.
    Volusion Run 1.png
  4. Click the Run button at the top of the page.
    Volusion Run 2.png
  5. Copy the values as shown in the following image.
    Volusion Encrypted Password.png
  6. Paste the Store Url, Username, and Password into the Small.Volusion.png Volusion module.
    Volusion Store Settings.png
  7. Click the Test Connection button in the Small.Volusion.png Volusion module to verify that the connection is valid and then click Save.

Multiple Volusion carts can be configured by clicking the New Button.png New button, which will add another Volusion tab.

TABS

Shopping cart plugins in Fishbowl have a standardized layout. The images below apply to all shopping carts. When Small.Volusion.png Volusion has additional options, those options will be noted at the bottom of each section.

Order Import

Cart Order Import.png
  • Schedule - Select the Checked.png Active checkbox to import orders on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.


Order
Cart Order.png
  • Additional order data will be imported and displayed on the Details tab of the Small.Sales Order.png Sales Order module
  • Salesperson - Sales orders will be created using this salesperson.
  • Location Group - Sales orders will be created using this location group.
  • Class - When selected, sales orders will be created using this class as the sales order class.
  • Payment Terms - When selected, sales orders will be created using this payment term.
  • Shipping Item - When selected, sales orders will be created using this product as the default shipping item.
  • Shipping Terms - When selected, sales orders will be created using these shipping terms.
  • Discount Item - Discount item for the order discount amount from Volusion. Can only specify a flat rate discount. The flat rate discount can be set to $0 in the Small.Discount.png Discount module and then the correct discount amount will be set when the order is imported from Volusion.
  • Use Volusion order number as Fishbowl SO number - When selected, sales orders will be created using the Volusion order number as the Fishbowl sales order number. The Volusion order number will always be stored on the Custom Field tab of the Small.Sales Order.png Sales Order module.
  • Assign Volusion order number to Customer PO field - When selected, the Volusion order number will be displayed in the Sales Order Customer PO field.
Small.Volusion.png Additional Volusion options
  • Combine line item discounts into flat rate order discount - When selected, line item discounts will be combined with order discounts for a single flat rate discount.
Order Status Mapping
Cart Order Status Mapping.png
Use the table to assign Volusion order statuses to Fishbowl order statuses. The Order Import task will only import orders from Volusion that are in a status assigned to a Fishbowl order status. At least one active status mapping is required to use the Order Import task.
Customer
Cart Customer.png
Use the options below to determine how customers are created in Fishbowl and what information is imported into Fishbowl.
  • Use default customer - This option will associate all imported sales orders with the customer selected in the Customer Name field. This could be used with a generic Fishbowl customer such as Volusion customer.
  • Use order Bill To address - Use the Bill To address from the Volusion order instead of the Fishbowl address for the default/generic customer.
  • Use order Ship To address - Use the Ship To address from the Volusion order instead of the Fishbowl address for the default/generic customer.
  • Use order customer - This option will import the Volusion customer instead of using a generic customer.
  • Customer Name - Select the Volusion field that contains that customer name that should be imported to Fishbowl.
  • Customer Contact - Select the Volusion field that contains that customer contact that should be imported to Fishbowl.
  • Phone Number - Select the Volusion field that contains that phone number that should be imported to Fishbowl.
  • Email Address - Select the Volusion field that contains that email address that should be imported to Fishbowl.

Carrier Mapping
Cart Carrier Mapping.png
  • Use same carrier and carrier service for all orders - When selected, all orders imported from Volusion will use the selected carrier and carrier service. If this option is unchecked, carriers can be mapped between Fishbowl and Volusion.
Payment Mapping
Cart Payment Mapping.png
  • Create payments in Fishbowl - When selected, payments from the Volusion transaction will be shown in the Small.Payment Viewer.png Payment Viewer module.
  • Use same payment method for all orders - When selected, all orders imported from Volusion will use the selected payment method. If this option is unchecked, payment methods can be mapped between Fishbowl and Volusion.
Taxes
Cart Taxes.png
  • Flat Rate Tax Item - When selected, the tax amount from the Volusion order will appear on the Fishbowl sales order as a flat rate line item. The flat rate amount can be set to $0 in the Small.Tax Rate.png Tax Rate module and then the correct total tax amount will be set when the order is imported from Volusion.

Order Fulfillment

Cart Order Fulfillment.png
  • Schedule - Select the Checked.png Active checkbox to export orders on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Update Volusion order status - When selected, Volusion orders will be updated after the product(s) on the order have been shipped in Fishbowl. If left blank, Fishbowl will not update the status of the Volusion order.

Small.Volusion.png Additional Volusion options

  • Check Volusion order status before fulfilling - When selected, the Volusion order status will be checked prior to attempting to send fulfillment information. If the Volusion order status has changed, no fulfillment information will be sent. This will increase the time required to complete the order fulfillment task.

Product Import

Cart Product Import.png

When pulling products to Fishbowl, the product sync should usually be scheduled to run before the order import. This will avoid any errors caused by new products that need to be imported before the order can be created in Fishbowl.

  • Schedule - Select the Checked.png Active checkbox to import products on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Field Mapping - Click the appropriate checkbox for linking products, and then selecting the product fields that match between Fishbowl and Volusion.
  • Weight UOM - If the weight UOM isn't set in Volusion, the default UOM listed here will be used.
  • Size UOM - If the size UOM isn't set in Volusion, the default UOM listed here will be used.


Product Export

Cart Product Export.png
  • Schedule - Select the Checked.png Active checkbox to export products on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Field Mapping - Use the icon buttons on the right side of the table to edit the field mappings. Click the Add Icon Button.png Add button to see all available fields. After a product has been pushed to Volusion, any changes made to the product in Fishbowl will update the product in Volusion.
  • Weight UOM - If the weight UOM isn't set in Volusion, the default UOM listed here will be used.
  • Size UOM - If the size UOM isn't set in Volusion, the default UOM listed here will be used.
  • Product Tree Filter - The export can be limited to certain product tree categories. If this field is left blank, all products will be included in the export.
  • Export All Products - Selecting this option will ignore the last sync date and attempt to push all of the Fishbowl products to Volusion. The product tree filter in this panel will still apply.
  • Update Settings - This section has similar options to the Create Settings. After the initial product export, only the selected fields will be updated.


Inventory Update

Cart Inventory Update.png
  • Schedule - Select the Checked.png Active checkbox to export inventory levels to Volusion on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Location Group - When selected, the Available For Sale inventory quantity will be used from this location group only. If left blank, the quantity from all location groups will be used.
  • Product Tree Filter - The export can be limited to certain product tree categories. If this field is left blank, all products will be included in the export.

Troubleshooting

  • To view the scheduled tasks for the cart, open the Small.Schedule.png Schedule module.
  • A scheduled task can be run manually by double-clicking the task.
  • Enter an email address in the Small.Schedule.png Schedule module to receive error notifications.
  • To view the history of a schedule task, including the result/error, click the History Icon Button.png History button in the Small.Schedule.png Schedule module.
  • More details about recent errors can be viewed by opening the Small.Data.png Data module and clicking the Server Log Button.png Server Log button.
  • Check for multiple versions of the plugin .jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two versions of the same plugin, exit the Fishbowl Server and remove the older version on all client and server computers.
  • If a Volusion export fails, it may be necessary to reset the export to be able to successfully import orders/products. To reset an export, click the Volusion API tab mentioned in step 3 of the setup. Click Run next to the generic export that needs to be reset. Select the date of the export that failed, and then click Reset export.

Release Notes

3.5 - 7/12/2018 - Fishbowl 2018.7
  • Bug Fixes
  • Updated for compatibility with Fishbowl version 2018.7
3.4 – 6/14/2018 - Fishbowl 2018.6
  • Product import tab redesign. Now includes an order sync for situations where all products exist in both Fishbowl and the webstore.
  • Product export tab redesign. Export and update have been separated. It’s now possible to update item fields in the webstore without doing a full product export.
  • Settings have been relocated. They are now in a new tab.
  • Added the ability to map a carrier service to an order priority in Fishbowl.
3.2.2 – 5/15/2018 - Fishbowl 2018.5
  • Fixed a bug that was causing settings to not save.
3.3 – 5/11/2018 - Fishbowl 2018.5
  • Volusion logo has been updated throughout the plugin.
  • Redesigned Customer section in Order Import tab. **Reconfiguration of the customer settings will be required when you update to this version or beyond.
3.2 - 4/12/2018 - Fishbowl 2018.4
  • Addition of a new order status mapping table. You can now import multiple statuses at the same time.
3.1 - 3/8/2018 - Fishbowl 2018.3
  • Changed background color on headers in the Order Import tab when using the dark theme for better visibility.
  • Payment import now pulls in currency rate if “Use Currency Conversion” is turned on in Fishbowl.
3.0 - 1/31/2018 - Fishbowl 2018.1
  • Reworked to have the same functionality as the other “mastered plugins”.
  • Added the ability to check if orders have been completed or cancelled before attempting to fulfill.
  • Payment is not imported to Fishbowl for $0 orders.
  • Payment terms are now pulled from the UI drop down instead of customer.
2.9 - 8/4/2017 - Fishbowl 2017.6
  • Fixed issue with syncing inventory quantities that aren't whole numbers
2.8 - 7/13/2017 - Fishbowl 2017.6
  • Compatibility fixes for 2017.6 version of Fishbowl
2.7 - 5/18/2017 - Fishbowl 2017.4
  • Fixed a bug when a product exists in both FB and Volusion when syncing the product id custom field in FB did not update correctly.
2.6 - 4/13/2017 - Fishbowl 2017.3
  • Fixed tax functionality for Australia and Canada versions of Fishbowl
2.5 - 3/9/2017 - Fishbowl 2017.2
  • Issue: Product sync only allowed 100 items to sync at a time.
  • Resolution: All products now sync correctly
  • Issue: Cancelled orders import into FB.
  • Resolution: Cancelled orders are no longer imported into FB.
  • Issue: Sync failed if only one product is synced
  • Resolution: Single products now sync
  • Issue: Syncing product from FB to Volusion didn't return the product id to FB
  • Resolution: Product ID is now stored in the product id custom field in FB
  • Issue: Discount items not importing correctly
  • Resolution: Discount items now import correctly on FB SO
2.4 - 2/9/2017 - Fishbowl 2017.1
  • Issue: Order export does not add store group number to query causing orders to fail when pushed to Fishbowl.
  • Resolution: Store group number is now included and order sync is working properly.