ShipStation

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Icon.ShipStation.png The ShipStation module, located in the Sales group, is an add-on module that can be installed from the Small.Plugin.png Plugin module. After installing the plugin, a new module is added that integrates with ShipStation's eCommerce shipping software. After an order has been picked in Fishbowl, the order information will be sent to ShipStation. After the order has been processed in ShipStation, the tracking number and carton costs will be sent back to Fishbowl. The Small.ShipStation.png ShipStation module also provides a browser view to access the ShipStation interface from within the Fishbowl Client.

Contents

ShipStation.png

Video
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Install
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  1. In any Fishbowl Client, open the Small.Plugin.png Plugin module, located in the Integrations group.
  2. Select the ShipStation plugin and click Install Now.
  3. Completely close all Fishbowl Clients.
  4. Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
  5. After re-opening the Fishbowl Server, the admin user can access the Small.ShipStation.png ShipStation module from any Fishbowl Client by opening the Sales module group.
  6. To grant access to additional users, open the Small.User Group.png User Group module and assign the ShipStation-View right to the appropriate groups as explained here.

Setup
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  1. Opening the Small.ShipStation.png ShipStation module will begin the setup process, or click the Configure Button.png Configure button to modify settings.
  2. Click the link on the Integration tab and log into ShipStation. This will open the ShipStation API Settings page.
    ShipStation API Info.png
  3. Scroll to the bottom of the page to find the API Key and API Secret. Place the windows side by side and use Ctrl + c to copy the values and Ctrl + v to paste them into Fishbowl.
    ShipStation API Credentials.png
  4. On the ShipStation website, click the Settings icon. Click Selling Channels, select Store Setup, and then click Edit next to the store name.
    ShipStation API Settings.png
  5. Click the Products tab and then select Create a new product record so that details can be configured. Then click Save Changes.
  6. To change the order sync schedule, click the arrow on the Orders button in Fishbowl.
    Orders Button.png
    ShipStation Orders Tab.png
  7. To change the shipment sync schedule, click the arrow on the Shipments button in Fishbowl.
    Shipments Button.png
    ShipStation Shipments Tab.png

Sync
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Quotes
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To get shipping rates, click the ShipStation Ship Quote Button.png Ship Quote button in the Small.Sales Order.png Sales Order module.

Shipping Rates.png

Module Options
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Some aspects of the Small.ShipStation.png ShipStation module can be customized by opening the module, clicking the Tools menu, and then selecting Module Options.

  • Address - Select the default ship from address. This is required for accurate rate quotes.
  • Use shipment number prefix 'S' on ShipStation orders - When selected, ShipStation will display the 'S' prefix for shipments from Fishbowl sales orders.
  • Use product number for SKU - When selected, the Fishbowl product number will be sent as the ShipStation order item SKU.
  • Use residential address for quotes - When selected, rate quotes will be for residential addresses.
  • Fail if missing state code - When selected, orders missing a state code will not be exported to ShipStation.

Mapping
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The table below shows how data transfers between ShipStation and Fishbowl.

ShipStation Fishbowl
ShipStation order
Entered or Packed shipment (SO or PO)
Tracking and Rate
Tracking # and cost on first carton
Item Name
Product number
Item SKU
SKU or product number
Item quantity
Item quantity
Weight
Total item weight
Order date
Order issue date
Order number
Ship Number
Ship To & Bill To
Ship To address

Troubleshooting

Integrating Fishbowl AND your seller site (i.e. WooCommerce, Shopify) directly to ShipStation can cause issues with processing shipments in Fishbowl. De-activate any direct integration between ShipStation and your seller site to avoid these issues. This is done in the ShipStation>Selling Channels settings. Fishbowl will push any shipment/tracking updates directly to the site.

Release Notes

Version 2.7

!!Please Read!! Before updating to version 2.7 you will need to cancel all open shipments in Shipstation before running a sync. Failure to do so will cause orders to duplicate. You can then re-push those orders. This is not applicable if you are connecting Fishbowl to Shipstation for the first time.

Features and Fixes

Version 2.2

Features and Fixes

Version 2.1

Features and Fixes

Version 2.0

Features and Fixes

Version 1.12

Features and Fixes

Version 1.11

Features and Fixes

Version 1.10

Features and Fixes


Version 1.9

Features and Fixes

Version 1.8

Fixes and Features

Version 1.7

Features and Fixes

  • Resolution: Transfer orders are now included in the shipment sync to ShipStation.
  • Resolution: Sync to and from Fishbowl have been combined into a single button
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