BigCommerce

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Icon.BigCommerce.png The BigCommerce module, located in the Integrations group, is an add-on module that can be installed from the Small.Plugin.png Plugin module. After installing the plugin, a new module is added that integrates with one or more BigCommerce shopping carts.

BigCommerce.png

Video

Install

  1. In any Fishbowl Client, open the Small.Plugin.png Plugin module, located in the Integrations group.
  2. Select the BigCommerce plugin and click Install Now.
  3. Completely close all Fishbowl Clients.
  4. Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
  5. After re-opening the Fishbowl Server, the admin user can access the Small.BigCommerce.png BigCommerce module from any Fishbowl Client by opening the Integrations module group.
  6. To grant access to additional users, open the Small.User Group.png User Group module and assign the BigCommerce-View right to the appropriate groups as explained here.

Setup

BigCommerce API.png
In order to connect to BigCommerce, the BigCommerce API must first be configured properly. Follow the instructions below to generate an API key.
  1. Log into BigCommerce.
  2. Click Advanced Settings.
  3. Select Legacy API Settings.
  4. Click Create a Legacy API Account.
  5. Enter a username, such as Fishbowl in BigCommerce.
  6. Enter the Username, API Path, and API Token into the Small.BigCommerce.png BigCommerce module.
  7. Click the Save button in BigCommerce.
  8. Click the Test Connection button in the Small.BigCommerce.png BigCommerce module to verify that the connection is valid and then click Save.

Multiple BigCommerce carts can be configured by clicking the New Button.png New button, which will add another BigCommerce Store tab.

TABS

Shopping cart plugins in Fishbowl have a standardized layout. The images below apply to all shopping carts. When Small.BigCommerce.png BigCommerce has additional options, those options will be noted at the bottom of each section.

Order Import

Cart Order Import.png
  • Schedule - Select the Checked.png Active checkbox to import orders on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.


Order
Cart Order.png
  • Additional order data will be imported and displayed on the Details tab of the Small.Sales Order.png Sales Order module
  • Salesperson - Sales orders will be created using this salesperson.
  • Location Group - Sales orders will be created using this location group.
  • Class - When selected, sales orders will be created using this class as the sales order class.
  • Payment Terms - When selected, sales orders will be created using this payment term.
  • Shipping Item - When selected, sales orders will be created using this product as the default shipping item.
  • Shipping Terms - When selected, sales orders will be created using these shipping terms.
  • Discount Item - Discount item for the order discount amount from BigCommerce. Can only specify a flat rate discount. The flat rate discount can be set to $0 in the Small.Discount.png Discount module and then the correct discount amount will be set when the order is imported from BigCommerce.
  • Use BigCommerce order number as Fishbowl SO number - When selected, sales orders will be created using the BigCommerce order number as the Fishbowl sales order number. The BigCommerce order number will always be stored on the Custom Field tab of the Small.Sales Order.png Sales Order module.
  • Assign BigCommerce order number to Customer PO field - When selected, the BigCommerce order number will be displayed in the Sales Order Customer PO field.
Order Status Mapping
Cart Order Status Mapping.png
Use the table to assign BigCommerce order statuses to Fishbowl order statuses. The Order Import task will only import orders from BigCommerce that are in a status assigned to a Fishbowl order status. At least one active status mapping is required to use the Order Import task.
Customer
Cart Customer.png
Use the options below to determine how customers are created in Fishbowl and what information is imported into Fishbowl.
  • Use default customer - This option will associate all imported sales orders with the customer selected in the Customer Name field. This could be used with a generic Fishbowl customer such as BigCommerce customer.
  • Use order Bill To address - Use the Bill To address from the BigCommerce order instead of the Fishbowl address for the default/generic customer.
  • Use order Ship To address - Use the Ship To address from the BigCommerce order instead of the Fishbowl address for the default/generic customer.
  • Use order customer - This option will import the BigCommerce customer instead of using a generic customer.
  • Customer Name - Select the BigCommerce field that contains that customer name that should be imported to Fishbowl.
  • Customer Contact - Select the BigCommerce field that contains that customer contact that should be imported to Fishbowl.
  • Phone Number - Select the BigCommerce field that contains that phone number that should be imported to Fishbowl.
  • Email Address - Select the BigCommerce field that contains that email address that should be imported to Fishbowl.

Carrier Mapping
Cart Carrier Mapping.png
  • Use same carrier and carrier service for all orders - When selected, all orders imported from BigCommerce will use the selected carrier and carrier service. If this option is unchecked, carriers can be mapped between Fishbowl and BigCommerce.
Payment Mapping
Cart Payment Mapping.png
  • Create payments in Fishbowl - When selected, payments from the BigCommerce transaction will be shown in the Small.Payment Viewer.png Payment Viewer module.
  • Use same payment method for all orders - When selected, all orders imported from BigCommerce will use the selected payment method. If this option is unchecked, payment methods can be mapped between Fishbowl and BigCommerce.
Taxes
Cart Taxes.png
  • Flat Rate Tax Item - When selected, the tax amount from the BigCommerce order will appear on the Fishbowl sales order as a flat rate line item. The flat rate amount can be set to $0 in the Small.Tax Rate.png Tax Rate module and then the correct total tax amount will be set when the order is imported from BigCommerce.

Order Fulfillment

Cart Order Fulfillment.png
  • Schedule - Select the Checked.png Active checkbox to export orders on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Update BigCommerce order status - When selected, BigCommerce orders will be updated after the product(s) on the order have been shipped in Fishbowl. If left blank, Fishbowl will not update the status of the BigCommerce order.

Small.BigCommerce.png Additional BigCommerce options

  • Check BigCommerce order status before fulfilling - When selected, the BigCommerce order status will be checked prior to attempting to send fulfillment information. If the BigCommerce order status has changed, no fulfillment information will be sent. This will increase the time required to complete the order fulfillment task.

Product Import

Cart Product Import.png

When pulling products to Fishbowl, the product sync should usually be scheduled to run before the order import. This will avoid any errors caused by new products that need to be imported before the order can be created in Fishbowl.

  • Schedule - Select the Checked.png Active checkbox to import products on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Field Mapping - Click the appropriate checkbox for linking products, and then selecting the product fields that match between Fishbowl and BigCommerce.
  • Weight UOM - If the weight UOM isn't set in BigCommerce, the default UOM listed here will be used.
  • Size UOM - If the size UOM isn't set in BigCommerce, the default UOM listed here will be used.


Product Export

Cart Product Export.png
  • Schedule - Select the Checked.png Active checkbox to export products on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Field Mapping - Use the icon buttons on the right side of the table to edit the field mappings. Click the Add Icon Button.png Add button to see all available fields. After a product has been pushed to BigCommerce, any changes made to the product in Fishbowl will update the product in BigCommerce.
  • Weight UOM - If the weight UOM isn't set in BigCommerce, the default UOM listed here will be used.
  • Size UOM - If the size UOM isn't set in BigCommerce, the default UOM listed here will be used.
  • Product Tree Filter - The export can be limited to certain product tree categories. If this field is left blank, all products will be included in the export.
  • Export All Products - Selecting this option will ignore the last sync date and attempt to push all of the Fishbowl products to BigCommerce. The product tree filter in this panel will still apply.
  • Update Settings - This section has similar options to the Create Settings. After the initial product export, only the selected fields will be updated.


Inventory Update

Cart Inventory Update.png
  • Schedule - Select the Checked.png Active checkbox to export inventory levels to BigCommerce on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now.
  • Location Group - When selected, the Available For Sale inventory quantity will be used from this location group only. If left blank, the quantity from all location groups will be used.
  • Product Tree Filter - The export can be limited to certain product tree categories. If this field is left blank, all products will be included in the export.

Troubleshooting

  • To view the scheduled tasks for the cart, open the Small.Schedule.png Schedule module.
  • A scheduled task can be run manually by double-clicking the task.
  • Enter an email address in the Small.Schedule.png Schedule module to receive error notifications.
  • To view the history of a schedule task, including the result/error, click the History Icon Button.png History button in the Small.Schedule.png Schedule module.
  • More details about recent errors can be viewed by opening the Small.Data.png Data module and clicking the Server Log Button.png Server Log button.
  • Check for multiple versions of the plugin .jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two versions of the same plugin, exit the Fishbowl Server and remove the older version on all client and server computers.

Release Notes

3.7 – 6/14/2018 - Fishbowl 2018.6
  • Product import tab redesign. Now includes an order sync for situations where all products exist in both Fishbowl and the webstore.
  • Product export tab redesign. Export and update have been separated. It’s now possible to update item fields in the webstore without doing a full product export.
  • Settings have been relocated. They are now in a new tab.
  • Added the ability to map a carrier service to an order priority in Fishbowl.
3.6.2 – 5/15/2018 - Fishbowl 2018.5
  • Fixed a bug that was causing settings to not save.
3.6 – 5/11/2018 - Fishbowl 2018.5
  • Redesigned Customer section in Order Import tab. **Reconfiguration of the customer settings will be required when you update to this version or beyond.
3.5 - 4/12/2018 - Fishbowl 2018.4
  • Addition of a new order status mapping table. You can now import multiple statuses at the same time.
3.4 - 3/8/2018 - Fishbowl 2018.3
  • Changed background color on headers in the Order Import tab when using the dark theme for better visibility.
  • Payment import now pulls in currency rate if “Use Currency Conversion” is turned on in Fishbowl.
3.3 - 1/31/2018 - Fishbowl 2018.1
  • Updated variant quantities.
  • Added the ability to check if orders have been completed or cancelled before attempting to fulfill.
  • Payment is not imported to Fishbowl for $0 orders.
  • Payment terms are now pulled from the UI drop down instead of customer.
3.0 - 1/12/2018 - Fishbowl 2017.13
  • New layout and updated feature set, including new mapping options for Product Import and Product Export.
2.13 - 8/4/2017 - Fishbowl 2017.6
  • Fixed issue with syncing inventory quantities that aren't whole numbers
2.12 - 7/13/2017 - Fishbowl 2017.6
  • Compatibility fixes for 2017.6 version of Fishbowl
2.11 - 6/23/2017 - Fishbowl 2017.5
  • Fixed bug when pulling products to FB and product mapping exceeded the maximum characters allowed in any given field. Instead of failing the sync we now truncate to the max allowed characters.
2.10 - 6/15/2017 - Fishbowl 2017.4
  • Fixed bug when exporting products - product mapping was incorrect
  • Fixed tool tips for product panel
2.9 - 5/24/2017 - Fishbowl 2017.4
  • Fixed bug where adding an extra semicolon to tracking number
  • Fixed bug identifying variant products on order import
2.8 - 4/25/2017 - Fishbowl 2017.3
  • Fixed issue with product variants not syncing correctly between FB and BC
  • Fixed issue with sending tracking and adding an extra comma at the end of the tracking
2.7 - 4/13/2017 - Fishbowl 2017.3
  • Compatibility fixes for 2017.3 version of Fishbowl
  • Fixed tax functionality for Australia and Canada versions of Fishbowl
2.6 - 4/3/2017 - Fishbowl 2017.2
  • When part(s) numbers associated with product(s) numbers are different in FB, a false error was occurring when pushing products to BC and is now fixed.
  • Improved kit import, export, and inventory handling. Kit quantities are now sent to BC correctly.
  • Added functionality to support drop ship items when sending shipment status back to BC.
  • Moved the line item id from BC from the line item note field to line item custom field in FB SO.
  • Added checkbox option to ignore associated payments from BC on incoming orders.
  • Changed inventory sync functionality to use the product id stored in the custom field rather than the SKU.
  • After successfully importing order(s) from BC, the order status is changed to "Awaiting Shipment" in BC.
  • Added checkbox option to use the company name when creating new customers in FB from the SO import.
  • Added ability to map payment(s) and carrier(s) between BC and FB.
  • Added flexibility for product field mappings between FB and BC.
  • For Canada only - fixed tax functionality to set the tax rate correctly.
  • For AU only - fix tax functionality to not set the order tax to "non"
2.5 - 3/15/2017 - Fishbowl 2017.2
  • Compatibility fixes for 2017.2 version of Fishbowl
2.4 - 2/9/2017 - Fishbowl 2016.14
  • Issue: BigCommerce plugin does not correctly verify if an order already exists in Fishbowl causing errors.
  • Resolution: Plugin now checks for current orders correctly.
  • Issue: Spaces on the end of a SKU are causing problems when looking up products by SKU.
  • Resolution: Carts that use SKU for identification now trim any spaces from the beginning or end of the SKU field.
  • Issue: Payment isn't pulled in on any orders paid for with store credit.
  • Resolution: Store credit now works as payment for orders when importing to Fishbowl.
  • Issue: Order number field is limited to a 30 character limit, orders with longer numbers do not import correctly.
  • Resolution: Field has been updated to varCharLong to accommodate for more characters.
  • Issue: If a product already exists in Fishbowl, any subsequent product syncs do not link variants.
  • Resolution: Variant products are now correctly linked during the product sync.
  • Issue: Verifying whether an order already exists in Fishbowl doesn't always work correctly.
  • Resolution: Order verification now correctly looks at existing orders.
  • Issue: Orders with more than 50 items don't include any items past the 50 item mark.
  • Resolution: Orders with more than 50 items now import correctly.
  • Issue: Coupons aren't coming in as a discount line item.
  • Resolution: Coupons now import correctly as a discount.
  • Issue: Inventory sync is occurring by product SKU instead of the item ID in the BigCommerce custom field.
  • Resolution: Inventory sync is now occurring by ID.
  • Issue: Sales order export isn't using the custom field for ID.
  • Resolution: ID field is now being used correctly.
  • Issue: Discounts are applying to the line item level, not the order level.
  • Resolution: Discounts now correctly apply to the order.
2.3 - 6/9/2016 - Fishbowl 2016
  • Issue: Importing products and orders can occasionally error depending on volume.
  • Resolution: Importing data now loads in batch quantities to avoid overload errors.
  • Issue: Products with no SKU are still pushing to BigCommerce.
  • Resolution: Only products with a SKU are pushed to BigCommerce.
  • Issue: Importing a Sales Order with the Note field filled in would fail.
  • Resolution: Importing Sales Order's with notes now works correctly.