BigCommerce

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Icon.BigCommerce.png The BigCommerce module, located in the Integrations group, is an add-on module that can be installed from the Small.Plugin.png Plugin module. After installing the plugin, a new module is added that integrates with one or more BigCommerce shopping carts.

Contents

BigCommerce.png

Install
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  1. In any Fishbowl Client, open the Small.Plugin.png Plugin module, located in the Integrations module group.
  2. Select the plugin and click Install Now.
  3. Completely close all Fishbowl Clients.
  4. Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
  5. After re-opening the Fishbowl Server, the admin user can access the Small.BigCommerce.png BigCommerce module from any Fishbowl Client by opening the Integrations module group.
  6. To grant access to additional users, open the Small.User Group.png User Group module and assign the BigCommerce-View right to the appropriate groups as explained here.

Setup
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BigCommerce API.png
In order to connect to BigCommerce, the BigCommerce API must first be configured properly. Follow the instructions below to generate an API key.
  1. Log into BigCommerce.
  2. Click Advanced Settings.
  3. Select Legacy API Settings.
  4. Click Create a Legacy API Account.
  5. Enter a username, such as Fishbowl in BigCommerce.
  6. Enter the Username, API Path, and API Token into the Small.BigCommerce.png BigCommerce module.
  7. Click the Save button in BigCommerce.
  8. Click the Test Connection button in the Small.BigCommerce.png BigCommerce module to verify that the connection is valid and then click Save.

Multiple BigCommerce carts can be configured by clicking the New Button.png New button, which will add another BigCommerce Store tab.

Mapping
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The table below shows how data transfers between BigCommerce and Fishbowl.

BigCommerce Fishbowl
Product
Product
Unfulfilled order
Sales order
Order Awaiting Shipment
Fulfilled sales order
Qty
Available for sale inventory (only inventory that has changed since the last export will be updated)
Product Name
See BigCommerce fields
Product SKU
See BigCommerce fields
Product Description
See BigCommerce fields
BigCommerce product ID
BigCommerce product ID on the Custom tab of the Small.Product.png Product module
BigCommerce order ID
Customer PO field, Custom tab of the Small.Sales Order.png Sales Order module, sales order number (optional)
Order date
Fulfillment date
Customer name & address
Bill To and Ship To
Customer
Creates a new customer or uses the generic customer specified on the Schedule Import Order tab.
Taxes
All taxes are combined into the tax item specified on the Schedule Import Order tab.
Email
Email field of the Details tab of the Small.Sales Order.png Sales Order module
Phone
Phone field of the Details tab of the Small.Sales Order.png Sales Order module
Order comments
Order Note on the Details tab of the Small.Sales Order.png Sales Order module.

TABS

Order Import
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BigCommerce Schedule Import Order Tab.png
Order
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BigCommerce Schedule Import Order Orders.png
  • Location Group - Sales orders will be created using this location group.
  • SO Status - Orders can be imported as an estimate, issued, or fulfilled status. Setting orders to fulfilled status will import orders and then quick fulfill them.
  • Shipping Item - When selected, sales orders will be created using this product as the default shipping item.
  • BigCommerce Order Status - This selection determines which status of BigCommerce orders will be imported into Fishbowl.
  • Salesperson - Sales orders will be created using this salesperson.
  • Payment Terms - When selected, sales orders will be created using this payment term.
  • Shipping Terms - When selected, sales orders will be created using these shipping terms.
  • Class - When selected, sales orders will be created using this class as the sales order class.
  • Use BigCommerce Order Number as Fishbowl SO Number - When selected, sales orders will be created using the BigCommerce order number as the Fishbowl sales order number.
  • Add order discounts as a flat rate discount item - When selected, incoming orders with discounts will apply discounts on the sales order as a separate, flat rate discount item.
  • Discount Item - Discount item for the order discount amount from BigCommerce. Can only specify a flat rate discount. The flat rate discount can be set to $0 in the Small.Discount.png Discount module and then the correct discount amount will be set when the order is imported from BigCommerce.
Customer
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BigCommerce Schedule Import Order Customer.png
  • Use default customer - All orders will be put under the selected Fishbowl customer and use the customer's default address as the billing and shipping address on orders.
  • Use Customer on order - All orders will use the customer name, billing address, and shipping address attached to the shopping cart order.
  • Use company name for new customers - When selected, the company name from the bill to address of the shopping cart order will be created as the customer name in Fishbowl.
Carrier Mapping
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BigCommerce Schedule Import Order Carrier Mapping.png
  • Use same carrier and carrier service for all orders - When selected, all orders imported from BigCommerce will use the selected carrier and carrier service. If this option is unchecked, BigCommerce carriers can be mapped to Fishbowl carriers.
Payment Mapping
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BigCommerce Schedule Import Order Payment Mapping.png
  • Create payments in Fishbowl - When selected, payments from the BigCommerce transaction will be shown in the Small.Payment Viewer.png Payment Viewer module.
  • Use same payment method for all orders - When selected, all orders imported from BigCommerce will use the selected payment method. If this option is unchecked, BigCommerce payment methods can be mapped to Fishbowl payment methods.
Taxes
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BigCommerce Schedule Import Order Taxes.png
  • Flat Rate Tax Item - When selected, the tax amount from the BigCommerce order will appear on the Fishbowl sales order as a flat rate line item. The flat rate amount can be set to $0 in the Small.Tax Rate.png Tax Rate module and then the correct total tax amount will be set when the order is imported from BigCommerce.

Order Fulfillment
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BigCommerce Schedule Export Order Tab.png

Fishbowl can update the order in the shopping cart after items are fulfilled in Fishbowl. The shipment tracking number will also be exported to the shopping cart.

Product Import
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BigCommerce Schedule Products Tab.png

When pulling products to Fishbowl, the product sync should usually be scheduled to run before the order import. This will avoid any errors caused by new products that need to be imported before the order can be created in Fishbowl.

Product Export
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BigCommerce product export tab.png

Inventory Update
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BigCommerce Schedule Inventory Tab.png

Troubleshooting

Release Notes

Version 3.0

Features and Fixes

Version 2.13

Features and Fixes

Version 2.12

Features and Fixes

Version 2.11

Features and Fixes

Version 2.10

Features and Fixes

Version 2.9

Features and Fixes

Version 2.8

Features and Fixes

Version 2.7

Features and Fixes

Version 2.6

Features and Fixes

Version 2.5

Features and Fixes

Version 2.4

Features and Fixes

  • Resolution: Plugin now checks for current orders correctly.
  • Resolution: Carts that use SKU for identification now trim any spaces from the beginning or end of the SKU field.
  • Resolution: Store credit now works as payment for orders when importing to Fishbowl.
  • Resolution: Field has been updated to varCharLong to accommodate for more characters.
  • Resolution: Variant products are now correctly linked during the product sync.
  • Resolution: Order verification now correctly looks at existing orders.
  • Resolution: Orders with more than 50 items now import correctly.
  • Resolution: Coupons now import correctly as a discount.
  • Resolution: Inventory sync is now occurring by ID.
  • Resolution: ID field is now being used correctly.
  • Resolution: Discounts now correctly apply to the order.

Version 2.3

Features and Fixes

  • Resolution: Importing data now loads in batch quantities to avoid overload errors.
  • Resolution: Only products with a SKU are pushed to BigCommerce.
  • Resolution: Importing Sales Order's with notes now works correctly.
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