Template:Troubleshooting

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Revision as of 17:49, 24 February 2017 by RWoodbury (talk | contribs) (Troubleshooting {{top}})
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Troubleshooting Template:Top

  • Enter an email address on the Settings tab to receive error notifications.
  • To view the scheduled tasks for the cart, open the Small.Schedule.png Schedule module.
  • To reduce errors, the suggested order for running tasks is Products, ImportOrder, Inventory, ExportOrder.
  • A scheduled task can be run manually by double-clicking the task.
  • To view the history of a schedule task, including the result/error, click the History Icon Button.png History button in the Small.Schedule.png Schedule module.
  • More details about recent errors can be viewed by opening the Small.Data.png Data module and clicking the Server Log Button.png Server Log button.
  • When applicable, click the Reset Button.png Reset button to reset the last sync date. This can be used to force a more complete sync, instead of just syncing items that have changed since the last sync.
  • When syncing products from Magento to FB, products will match Magento SKU to FB Product Number field. If no match exists, a new product will be created.