Difference between revisions of "Template:Troubleshooting"

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(Created page with "== Troubleshooting {{top}} == * Enter an email address on the '''Settings''' tab to receive error notifications. * To view the scheduled tasks for the cart, open t...")
 
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== Troubleshooting {{top}} ==
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* The attributes and IDs for orders and products can viewed or modified by clicking the [[File:Small.{{{1|Shopify}}}.png|bottom]] '''{{{1|Shopify}}}''' button at the top of the {{Module|Sales Order}} and the {{Module|Product}}.
 
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* To view the scheduled tasks for the {{Module|{{{1|Shopify}}}}}, open the {{Module|Schedule}}.
* Enter an email address on the [[#Settings|'''Settings''' tab]] to receive error notifications.
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* A scheduled task can be run manually by double-clicking the task.
* To view the scheduled tasks for the cart, open the {{Module|Schedule}}.
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* Enter an email address in the {{Module|Schedule}} to receive error notifications.
* To prevent errors, the suggested order for running tasks is '''Products''', '''Inventory''', '''ImportOrder''', '''ExportOrder'''.
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* To view the history of a scheduled task, including the result/error, click the {{Icon Button|History}} in the {{Module|Schedule}}.
* The scheduled task can be run manually by double-clicking the task.
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* More details about recent errors can be viewed by opening the {{Module|Data}} and clicking the {{Button|Server Log}}.
* To view the history of a schedule task, including the result/error, click the {{Icon Button|History}} in the {{Module|Schedule}}.
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* Check for multiple versions of the {{{1|Shopify}}}.jar file in '''C:\Program Files\Fishbowl\plugins\''' or '''\Applications\Fishbowl\plugins\''' on a Mac. If there are two {{{1|Shopify}}} versions, exit the Fishbowl Server and remove the older version on all client and server computers.
* More details about the most recent errors can be viewed by opening the {{Module|Data}} and clicking the {{Button|Server Log}}.
 

Revision as of 18:36, 4 September 2018

  • The attributes and IDs for orders and products can viewed or modified by clicking the Small.Shopify.png Shopify button at the top of the Small.Sales Order.png Sales Order module and the Small.Product.png Product module.
  • To view the scheduled tasks for the Small.Shopify.png Shopify module, open the Small.Schedule.png Schedule module.
  • A scheduled task can be run manually by double-clicking the task.
  • Enter an email address in the Small.Schedule.png Schedule module to receive error notifications.
  • To view the history of a scheduled task, including the result/error, click the History Icon Button.png History button in the Small.Schedule.png Schedule module.
  • More details about recent errors can be viewed by opening the Small.Data.png Data module and clicking the Server Log Button.png Server Log button.
  • Check for multiple versions of the Shopify.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two Shopify versions, exit the Fishbowl Server and remove the older version on all client and server computers.