Difference between revisions of "Template:Troubleshooting"

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* More details about recent errors can be viewed by opening the {{Module|Data}} and clicking the {{Button|Server Log}}.
 
* More details about recent errors can be viewed by opening the {{Module|Data}} and clicking the {{Button|Server Log}}.
 
* When applicable, click the {{Button|Reset}} to reset the last sync date. This can be used to force a more complete sync, instead of just syncing items that have changed since the last sync.
 
* When applicable, click the {{Button|Reset}} to reset the last sync date. This can be used to force a more complete sync, instead of just syncing items that have changed since the last sync.
 +
* Check for multiple versions of the plugin '''.jar''' file in '''C:\Program Files\Fishbowl\plugins\''' or '''\Applications\Fishbowl\plugins\''' on a Mac. If there are two versions of the same plugin, exit the Fishbowl Server and remove the older version on all client and server computers.

Revision as of 19:51, 1 June 2017

  • Enter an email address on the Settings tab to receive error notifications.
  • To view the scheduled tasks for the cart, open the Small.Schedule.png Schedule module.
  • To reduce errors, the suggested order for running tasks is Products, ImportOrder, Inventory, ExportOrder.
  • A scheduled task can be run manually by double-clicking the task.
  • To view the history of a schedule task, including the result/error, click the History Icon Button.png History button in the Small.Schedule.png Schedule module.
  • More details about recent errors can be viewed by opening the Small.Data.png Data module and clicking the Server Log Button.png Server Log button.
  • When applicable, click the Reset Button.png Reset button to reset the last sync date. This can be used to force a more complete sync, instead of just syncing items that have changed since the last sync.
  • Check for multiple versions of the plugin .jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two versions of the same plugin, exit the Fishbowl Server and remove the older version on all client and server computers.