Difference between revisions of "Template:Help"

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* Click the '''Help''' menu in the Fishbowl Client and select '''Support Chat'''.<br>[[File:Support Chat from Client.png|link=]]
 
* Click the '''Help''' menu in the Fishbowl Client and select '''Support Chat'''.<br>[[File:Support Chat from Client.png|link=]]
* The '''Help''' menu also has an option to '''Send Database to Fishbowl'''. This can be done from any client computer and is only available when the user is logged in as '''admin'''. This allows Fishbowl to help troubleshoot the database and log files. The same option is available by right-clicking the database in the Fishbowl Server options. To send just the logs, open the '''Server Log''' window in the {{Module|Data|Server log}}.
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* The '''Help''' menu also has an option to '''Send Database to Fishbowl'''. This can be done from any Fishbowl Client if the user has the [[Access_Rights#Company|'''Company-Send DB''' access right]]. This allows Fishbowl to help troubleshoot the database and log files. The same option is available by right-clicking the database in the Fishbowl Server options. To send just the logs, open the '''Server Log''' window in the {{Module|Data|Server log}}.
 
* Click the [{{Chat}} Live Chat] link in the top-left corner of any wiki page to chat with Fishbowl Support.
 
* Click the [{{Chat}} Live Chat] link in the top-left corner of any wiki page to chat with Fishbowl Support.
 
* To contact the [[Account Sales Executive]] that is assigned to you, open the Fishbowl Client, click the '''Help''' menu, select '''About''', and then click the '''Support''' tab.<br>[[File:Account_Sales_Executive.png|link=]]
 
* To contact the [[Account Sales Executive]] that is assigned to you, open the Fishbowl Client, click the '''Help''' menu, select '''About''', and then click the '''Support''' tab.<br>[[File:Account_Sales_Executive.png|link=]]
 
* Fishbowl Support can also be contacted through email or phone by clicking [http://www.fishbowlinventory.com/support/contact here].
 
* Fishbowl Support can also be contacted through email or phone by clicking [http://www.fishbowlinventory.com/support/contact here].
 
* For questions regarding this documentation site, please email {{email|documentation}}
 
* For questions regarding this documentation site, please email {{email|documentation}}

Revision as of 16:44, 11 April 2017

Below are several methods for contacting Fishbowl Support.

  • Click the Help menu in the Fishbowl Client and select Support Chat.
    Support Chat from Client.png
  • The Help menu also has an option to Send Database to Fishbowl. This can be done from any Fishbowl Client if the user has the Company-Send DB access right. This allows Fishbowl to help troubleshoot the database and log files. The same option is available by right-clicking the database in the Fishbowl Server options. To send just the logs, open the Server Log window in the Small.Data.png Data module.
  • Click the Live Chat link in the top-left corner of any wiki page to chat with Fishbowl Support.
  • To contact the Account Sales Executive that is assigned to you, open the Fishbowl Client, click the Help menu, select About, and then click the Support tab.
    Account Sales Executive.png
  • Fishbowl Support can also be contacted through email or phone by clicking here.
  • For questions regarding this documentation site, please email documentationEmail.pngfishbowlinventory.com