Difference between revisions of "Template:Help"

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For support questions, please contact Fishbowl Support via [http://www.fishbowlinventory.com/support/phone/ phone], [http://www.fishbowlinventory.com/support/request-technical-support/ email], or [http://www.fishbowlinventory.com/support/chat/ chat]. For questions regarding documentation or the wiki please email documentation{{email}}
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Below are several methods for contacting Fishbowl Support.
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* Click the '''Help''' menu in the Fishbowl Client and select '''Support Chat'''.<br>[[File:Support Chat from Client.png]]
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* The '''Help''' menu also has an option to '''Send Database to Fishbowl'''. This can be done from any Fishbowl Client if the user has the [[Access_Rights#Setup|'''Setup-Send DB''' access right]]. This allows Fishbowl to help troubleshoot the database and log files. The same option is available by right-clicking the database in the Fishbowl Server options. To send just the logs, open the '''Server Log''' window in the {{Module|Data|Server log}}.
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* Click this [{{Chat}} Live Chat] link to chat with Fishbowl Support.
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* To contact the [[Account Sales Executive]] that is assigned to you, open the Fishbowl Client, click the '''Help''' menu, select '''About''', and then click the '''Support''' tab.<br>[[File:Account_Sales_Executive.png]]
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* Fishbowl Support can also be contacted through email or phone by clicking [https://www.fishbowlinventory.com/support/contact here].
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* For questions regarding this documentation site, please email {{email|documentation}}

Latest revision as of 12:14, 7 February 2020

Below are several methods for contacting Fishbowl Support.

  • Click the Help menu in the Fishbowl Client and select Support Chat.
    Support Chat from Client.png
  • The Help menu also has an option to Send Database to Fishbowl. This can be done from any Fishbowl Client if the user has the Setup-Send DB access right. This allows Fishbowl to help troubleshoot the database and log files. The same option is available by right-clicking the database in the Fishbowl Server options. To send just the logs, open the Server Log window in the Small.Data.png Data module.
  • Click this Live Chat link to chat with Fishbowl Support.
  • To contact the Account Sales Executive that is assigned to you, open the Fishbowl Client, click the Help menu, select About, and then click the Support tab.
    Account Sales Executive.png
  • Fishbowl Support can also be contacted through email or phone by clicking here.
  • For questions regarding this documentation site, please email documentationEmail.pngfishbowlinventory.com