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Icon.BigCommerce.png The BigCommerce module, located in the Integrations group, is an add-on module that can be installed from the Small.Plugin.png Plugin module. After installing the plugin, a new module is added that integrates with BigCommerce. Additional connections can also be purchased to connect to multiple BigCommerce accounts.




The documentation on this page is for the most recent version of the Small.BigCommerce.png BigCommerce plugin. To get the most recent version, Update Fishbowl.

  1. In any Fishbowl Client, open the Small.Plugin.png Plugin module, located in the Integrations group.
  2. Select the Small.BigCommerce.png BigCommerce plugin and click Install.
  3. Completely close all Fishbowl Clients.
  4. Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
  5. After re-opening the Fishbowl Server, the admin user can access the Small.BigCommerce.png BigCommerce module from any Fishbowl Client by opening the Integrations group.
  6. To grant access to additional users, assign the BigCommerce-View access right to the appropriate groups in the Small.User Group.png User Group module


BigCommerce API settings.jpg

Complete the steps below to configure the BigCommerce integration.

  1. Log into BigCommerce.
  2. Follow the instructions for Getting API Credentials.
  3. Select the OAuth Scopes shown in the image to the right and then click Save.
  4. Copy the API Path, Client Id, and Access Token from the BigCommerce website.
  5. Click the Settings Button.png Settings button on the module toolbar of the Small.BigCommerce.png BigCommerce module and paste the information from the previous steps.
    BigCommerce Store Settings.png
  6. Click the Connect Button.png Test Connection button and verify that the connection to the BigCommerce website is working.
  7. Click the Save button at the bottom of the window to save the BigCommerce settings.


Several plugins in Fishbowl have a standardized layout. Some of the images below show the options that are most common between all plugins. Any additional Small.BigCommerce.png BigCommerce options or notes are included at the bottom of each section. System properties also allow advanced options to be enabled for the Small.BigCommerce.png BigCommerce plugin.

Order Import

Cart Order Import.png
  • Schedule - Select the Checked.png Active checkbox to import orders on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.

Order Settings

Cart Order.png

Additional order data will be imported and displayed on the Details tab of the Small.Sales Order.png Sales Order module.

  • Order field mapping - Use the mapping table to map BigCommerce order fields to Fishbowl order fields. If no field is mapped to the Fishbowl Order Number, then it will be generated by Fishbowl. If no date field is mapped to the Fishbowl Date Scheduled, then it will be set to the date of import.
  • Default Salesperson - Sales orders will be created using this salesperson.
  • Default Class - If there is no class mapped from BigCommerce, sales orders will be created using this class as the sales order class.
  • Default Payment Terms - If there are no payment terms mapped from BigCommerce, sales orders will be created using this payment term.
  • Default Shipping Terms - If there are no shipping terms mapped from BigCommerce, sales orders will be created using these shipping terms.
  • Discount item - Select the flat rate discount type that will be added as a line item to imported orders. The flat rate discount can be set to $0 in the Small.Discount.png Discount module and then the correct discount amount will be set when the order is imported from BigCommerce.
  • Order number prefix - An order number prefix can be defined which will be applied to order numbers mapped from BigCommerce.
  • Use currency conversion - Enabling this option will convert order currencies from the Fishbowl customer's default currency to your Fishbowl home currency, using the rates defined in the Small.Currency.png Currency module. When currency conversion is enabled, some additional fields will be available, including a currency/customer mapping table when Use a Default customer is selected.

Order Item Settings

Cart Order Item Settings.png
  • Item field mapping - Use the mapping table to map BigCommerce order item fields to Fishbowl order item fields. If the Fishbowl price is not mapped, then the price from the Fishbowl product will be used and any applicable pricing rules applied. If the Fishbowl description is not mapped, then the description from the Fishbowl product will be used.
  • Shipping item - Select the shipping type product that will be added as a line item to orders when applicable. It will contain the shipping price to be paid by the customer.
  • Ignore miscellaneous items - If this option is selected, BigCommerce order items that are not related to an actual BigCommerce product record will be ignored and no Fishbowl line item will be created.
  • Enable order import product linking - BigCommerce order items will be matched to Fishbowl products based on the defined field mapping. If the BigCommerce product has been linked by ID to a Fishbowl product, that will take precedence.
  • Product field - The Fishbowl product field that will match the selected BigCommerce item field.
  • BigCommerce item field - The BigCommerce order item field that will match the selected Fishbowl product field.

Order Status Settings

Cart Order Status Mapping.png
Use the table to assign BigCommerce order statuses to Fishbowl order statuses. The Order Import task will only import orders from BigCommerce that are in a status assigned to a Fishbowl order status. At least one active status mapping is required to use the Order Import task.

Location Group Settings

Cart Location Group Mapping.png
  • Use default location group - Select a default location group for imported orders.
  • Use location group mapping - Use the table to map location groups between BigCommerce and Fishbowl.

Customer Settings

Cart Customer.png
Use the options below to determine how customers are created in Fishbowl and what information is imported into Fishbowl.
  • Use Default customer - This option will associate all imported sales orders with the customer selected in the Customer field. This could be used with a generic Fishbowl customer such as BigCommerce Customer.
  • Use the BigCommerce Billing Address - Use the billing address from the BigCommerce order instead of the address for the default customer.
  • Use the BigCommerce Shipping Address - Use the shipping address from the BigCommerce order instead of the address for the default customer.
  • Use the BigCommerce Customer and Addresses - This option will import the addresses and customer from the BigCommerce order instead of using a generic customer.
  • Name - Select the BigCommerce field that contains the customer name that should be imported into Fishbowl.
  • Alternate Name - An alternate field mapping when the primary mapping does not contain data.

Address Settings

Cart Address Settings.png
  • Ship to address mapping - Use the table to choose which BigCommerce fields are imported into the Fishbowl Ship To Name and Street Line fields.
  • Bill to address mapping - Use the table to choose which BigCommerce fields are imported into the Fishbowl Bill To Name and Street Line fields.
  • Coalesce addresses - If one address is missing, use the existing address for both the shipping and billing address.
  • Create missing states - Automatically create missing states.

Carrier Settings

Cart Carrier Mapping.png
  • Use default carrier/service - When selected, all orders imported from BigCommerce will use the selected carrier and carrier service. If this option is unchecked, carriers can be mapped between Fishbowl and BigCommerce. Each mapping will also set the Sales Order Priority so that Fishbowl users can identify orders with express shipping that need to be picked and shipped quickly.
  • Use carrier mapping - When selected, the table can be used to map carriers between BigCommerce and Fishbowl.

Payment Settings

Cart Payment Mapping.png
  • Create payments in Fishbowl - When selected, payments from the BigCommerce transaction will be shown in the Small.Payment Viewer.png Payment Viewer module.
  • Use a default payment method - When selected, all orders imported from BigCommerce will use the selected payment method.
  • Use Payment method mapping - When selected, the table can be used to map payment methods between BigCommerce and Fishbowl.
  • Always create payments - If no payment data exists for the order from BigCommerce, this option will always create a payment in Fishbowl equaling the order total. If payment mapping is enabled, orders without payment data will show "None" as the payment method type.
  • Remove taxes from payment - When selected, the tax amount will be deducted from the payment total.
  • Ignore international payments - Payments will not be created for orders placed outside the United States. This setting is only available if Use Currency Conversion is enabled in the Small.Currency.png Currency module.
  • Currency - Select the currency type you accept in BigCommerce. This is a required setting if Use Currency Conversion is enabled in the Small.Currency.png Currency module.

Tax Settings

Cart Taxes.png
  • Import Taxes - When selected, the tax amount from the BigCommerce order will appear on the Fishbowl sales order as a flat rate line item. The flat rate amount can be set to $0 in the Small.Tax Rate.png Tax Rate module and then the correct total tax amount will be set when the order is imported from BigCommerce. If taxes are not imported, the Fishbowl payment will equal the order total before tax.
  • Use Default Tax Item - With this option selected, the same tax item will be used for all orders.
  • Use State Tax Mapping - This option allows different tax items to be used based on the Ship To state/province. If this option is enabled, the plugin will give an error when trying to import an order with a state that has not been mapped.

Fulfillment Export

Cart Order Fulfillment.png
  • Schedule - Select the Checked.png Active checkbox to export orders on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
  • Update order status - When selected, BigCommerce orders will be updated after the product(s) on the order have been shipped in Fishbowl. Shipment tracking information will also be sent from Fishbowl to BigCommerce.
  • Check order status - When selected, the BigCommerce order status will be checked prior to attempting to send fulfillment information. If the BigCommerce order status has changed, no fulfillment information will be sent. This will increase the time required to complete the order fulfillment task.

Product Import

Cart Product Import.png
  • Schedule - Select the Checked.png Active checkbox to import products on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
NOTE: When setting up the shopping cart integration for the first time you will want to adjust the Last Sync to a date before any of your products were created (for example, setting the year to 2000) so that all of the products on your website will be imported.

The product import task imports products into Fishbowl from BigCommerce. A product link is created by storing the BigCommerce product ID in Fishbowl. Select ONE of the following options:

  1. Link existing products - This option will match existing products in Fishbowl and BigCommerce where data matches in the selected fields.
  2. Unlink missing products - This option will remove the product linking in Fishbowl for products that no longer exist.
  3. Import products - This option will import products from BigCommerce into Fishbowl, creating them based on the field mapping and selected settings. If the weight or size UOM isn't set in BigCommerce, the default UOMs listed here will be used.

Product Export

Cart Product Export.png
  • Schedule - Select the Checked.png Active checkbox to export products on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
  • Product Create Settings - Enable Export new products and then map the fields that should be exported from Fishbowl to BigCommerce. A default weight UOM and size UOM can also be specified. The selected product trees will be included, or all product trees will be included if the field is left blank. Selecting the Export all products option will ignore the last sync date and attempt to push all of the Fishbowl products to BigCommerce. The product tree filter will still apply.
  • Product Update Settings - Enable Update linked products and then map the fields that should be exported from Fishbowl to BigCommerce. This section has the same options as the Product Create Settings section above. After the initial product export, only the selected fields will be updated.

Small.BigCommerce.png Additional BigCommerce information

  • Default Category - A default category is required to create new products in BigCommerce.

Inventory Update

Cart Inventory Update.png
  • Schedule - Select the Checked.png Active checkbox to export inventory levels to BigCommerce on a set schedule. Click the Run task Button.png Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
NOTE: When setting up the shopping cart integration for the first time you will want to adjust the Last Sync to a date before any of your products were created (for example, setting the year to 2000) so that it includes all of your products (or any applicable product tree filter) when updating inventory levels.
  • Export company wide inventory - Include inventory quantities from all location groups in the inventory sync. If this option is unchecked, selected location groups can be added by clicking the Add Icon Button.png Add button.
  • Inventory Type - Select the inventory quantity that should be used during the update: Available, Inventory On Hand, or Available To Pick.
  • Product Tree filter - The export can be limited to certain product tree categories. If this field is left blank, all products will be included in the export.
  • Specify Min/Max Inventory Quantity - With this option enabled, the maximum inventory quantity sent to BigCommerce can be limited. For example, if there is an available quantity of 4000 in Fishbowl, the quantity in BigCommerce could be set to 999. If there is an available quantity of 3 in Fishbowl, the minimum quantity field could be used to send a quantity of 10 to BigCommerce.
  • Include Quantities Available To Build - When enabled, this option calculates and includes available to build quantities from applicable bills of material in the inventory push. When a product is sold individually but also used as an input for a bill of material, both quantities are pushed to the channel when applicable. Please note, this could lead to overselling in the scenario described..


  • When more than one shipment exists for an order (partial fulfillment), the applicable tracking numbers are synced to BigCommerce, however this feature does not work for orders with kits.
  • Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported.
  • The attributes and IDs for orders and products can be viewed or modified by clicking the Small.BigCommerce.png BigCommerce button at the top of the Small.Sales Order.png Sales Order module and the Small.Product.png Product module.
  • To view the scheduled tasks for the Small.BigCommerce.png BigCommerce module, open the Small.Schedule.png Schedule module.
  • A scheduled task can be run manually by double-clicking the task.
  • Enter an email address in the Small.Schedule.png Schedule module to receive error notifications.
  • To view the history of a scheduled task, including the result/error, click the History Icon Button.png History button in the Small.Schedule.png Schedule module.
  • More details about recent errors can be viewed by opening the Small.Data.png Data module and clicking the Server Log Button.png Server Log button.
  • Check for multiple versions of the BigCommerce.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two BigCommerce versions, exit the Fishbowl Server and remove the older version on all client and server computers.

Release Notes

2020.10.X – 10-08-2020 - Fishbowl 2020.10

Bug Fixes and Enhancements

  • Fixed ShipStation "Product Export product not found" error (10/8)
  • Fixed ShipStation fulfillment import not working when using the "Remove Prefix" option (10/8)
  • Fixed bug in all plugins with order notes and line item notes where the note mapping was overriding the default notes generated by the integration (10/8)
  • Updated description in the plugin for what the "Use FBA CSV Report" option allows and doesn't allow
  • Fixed ShipStation bug where the quote feature adding a shipping line item for FedEx Ground changed the service to FedEx International Ground on the Sales Order (10/13)
  • Fixed ShipStation bug where product export not exporting lbs weights correctly (10/13)
  • Fixed Salesforce Order Import "field empty" error (10/13)
2020.9.X – 09-17-2020 - Fishbowl 2020.9

Bug Fixes

  • Fixed no valid line items on order import error messaging. The updated error message indicates when the items on an order need to simply be linked to a Fishbowl item (9/17)
  • Fixed Zoho order export and order import null errors (9/17)
  • Fixed Ebay authentication for new connections due to captcha not working in Fishbowl embedded jx browser. Authentication now occurs in the system default browser (9/29)
  • Fixed null error on Magento 2 order import with missing shipping address. Coalesce address option is recommended in this scenario (9/23)
  • Fixed customer panel settings issue in Amazon when turning off the "Use FBA Order Report" option (9/23)
  • Fixed ShipStation issue with rate quoting not setting the residential flag correctly which resulted in incorrect rates returned (9/23)
  • Fixed ShipStation fulfillment import with multiple shipments all getting the tracking of the first shipment rather than the correct tracking (9/23)


  • Added field type validation on product export for custom fields to ensure the data sent will be accepted in the channel (9/17)
2020.8.X – 08-13-2020 - Fishbowl 2020.8

Bug Fixes

  • Fixed "Ref# Null" mapping issue - rather than import the order without a ref number from Ebay the order will not import and will provide an error (8/13)
  • Fixed WooCommerce meta data mapping not working with custom fields (8/13)
  • Reverted 3D Cart partial fulfillment. SO will need to be complete to push fulfillment data up to 3D Cart (8/13)
  • Fixed unexpected character error for Magento on order import (8/13)
  • Fixed bug in Salesforce plugin when mapping Account name on advanced billing or shipping address object mapping (8/13)
  • Fixed Salesforce bug where payments were not created as expected on order import (8/13)
  • Fixed Volusion order import bug where orders were not imported unless advanced troubleshooting options are enabled (8/13)
  • Fixed Zen Cart unable to connect to database.null error (8/13)
  • Fixed bug in Big Commerce only allowing 100 line items per order on import (8/17)
  • Fixed bug in Ebay where plugin settings weren't saved after changing and scheduled tasks weren't created (8/25)
  • Fixed Amazon plugin Use FBA Order Report setting not turning off (9/3)
  • Fixed Amazon order import error with certain order items that have zero quantities from Amazon - items/orders with this scenario are skipped (9/3)
  • Fixed Amazon tasks descriptions in the schedule module (9/3)
  • Fixed Zoho order export error - Expected a string but was BEGIN_OBJECT (9/3)


  • Added SO Number as a mapping option in Zoho on order import mappings (8/13)
  • Added background sync to Amazon plugin to import order previously missed on import (8/13)
  • Added alternate option to import FBA orders using Amazon's report endpoint rather than orders import. This option has limited customer data but is more reliable than the orders endpoint import (8/13)
  • Added option to include the sales order shipping type item(s) on Salesforce order export task 8/17)
  • Added support for Far East marketplace in Amazon which can be imported with an additional instance of the plugin enabled (8/25)
  • Added a product unlinking feature to remove out of date links in Fishbowl for our e-commerce plugins (9/3)

2020.7.X – 07-09-2020 - Fishbowl 2020.7
  • Fishbowl compatibility release (7/9)
  • Clarified tool tip for "Export all Products" option in product export to specify product tree filtering will still apply with this option selected (7/9)
  • Added option on order import to flag all ship to addresses as residential
  • Fixed bug in Big Commerce where the categories field didn't return all BC categories on product export task (7/9)
  • Fixed ShipStation bug with duplicate state names for different countries in the tax mapping table causing errors (7/9)
  • Fixed ShipStation bug not sending up the correct shipment weight and sending the product weight instead (7/9)
  • Fixed Ebay product export price mapping bug "Unable to update item null" error (7/9)
  • Fixed ShipStation duplicate order number and order key bug (7/9)
  • Added option in ShipStation to drop the "S" ship number prefix (7/9)
  • Fixed Salesforce duplicate order import bug for orders that originated in Fishbowl after export to SS being reimported (7/13)
2020.6.X – 06-11-2020 - Fishbowl 2020.6
  • Fishbowl compatibility release (6/11)
  • Fixed duplicating order bug in ShipStation shipment export (6/16)
  • Fixed Shopify order import trying to import POS orders (6/16)
2020.5.X – 05-21-2020 - Fishbowl 2020.5


  • Orders with confidential address data from Amazon FBA orders are imported into Fishbowl with "Confidential" in the address block in Fishbowl (5/21)
  • Added an all new address panel to the order import task and added updated bill to and ship to address panels. The Shipment export task now has the updated tables as well. (5/21)
  • Updated error messaging for ShipStation for fulfillment import task (5/28)

Bug Fixes

  • Fixed ShipStation bug for Transfer Orders on Shipment Export not sending up the products to the order in ShipStation (5/21)
  • Fixed Salesforce Bug where the product export task didn't update other fields in SF unless the price field was mapped (5/21)
  • Fixed bug in ShipStation when the blank ship quote fields due to no product weight assigned (5/21)
  • Fixed bug in Shopify where non-POS orders were importing on the POS import task (5/21)
  • Fixed bug where linking products manually in Fishbowl wouldn't allow duplicate product id's from different stores for the same channel (5/21)
  • Fixed bug where the ignore line item logic was not working correctly on order import(5/21)
  • Fixed Amazon FBA Order import product linking not saving the product id's after importing (5/21)
  • Fixed order import error when set to use the FB address data and getting an error saying addresses weren't available from Amazon(5/21)
  • Fixed bug with partial fulfillment of orders containing kits (5/21)
  • Fixed bug with partial fulfillment of items using lot tracking (5/21)
  • Fixed ShipStation bug when adding a new store removes current store settings (5/26)
  • Fixed ShipStation bug when switching between multiple instances of the plugin and changes aren't saved when switching (5/26)
  • Fixed product export bug in WooCommerce where the product name field was cleared out if not mapped (5/28)
  • Fixed bug when deleting one product ID in Fishbowl removes the lining from all stores in the product module (5/28)
  • Fixed shipping email changing to shipping phone mapping bug in the order import mapping (5/28)
  • Fixed bug with drop ship orders repeatedly sending the tracking number up to the channel but never fulfilling the order (5/28)
  • Fixed bug when saving the product id as the variant id in Fishbowl (5/28)
  • Fixed bug with product linking when attempting to use the FB SKU or UPC fields (5/28)
  • Fixed order import null when using the object address mapping (5/28)
  • Fixed bug where return label is generated in ShipStation and the fulfillment imports the wrong tracking number (5/28)
  • Fixed bug for wrong items (or none at all) sent to ShipStation on Shipment export for transfer and purchase orders (5/28)
  • Fixed Zoho password changing or expiring bug giving null errors (5/28)
  • Removed ability to map Salesforce product custom fields from mapping tables (6/8)
  • Fixed Shopify order status mapping issue with "Unfulfilled" status (6/8)
  • Fixed tax mapping null error on international orders (6/8)
  • General slowness fix for FB version 20.5 by updating queries (6/8)
  • Fixed order import bug for partially shipped Amazon orders (6/8)
2020.3.X – 03-12-2020 - Fishbowl 2020.3
  • Added ability to specify hourly increments to the scheduled tasks in addition to minute, week, month, and annual increments
  • Fixed inventory update in 3D Cart which reduces the time the sync takes to complete
  • Fixed bug in Web Shop Manager plugin when trying to manually link a product and the ok button in the second window didn't work causing the change to go unsaved
  • Fixed bug mapping date/quantity/money fields to Fishbowl text fields on import to Fishbowl
  • Fixed bug in ShipStation plugin with the Shipment export when only a carrier is specified with no service causing the order to fail to send up to ShipStation
  • Fixed bug in Ebay order import using the date last modified causing an error
  • Fixed currency mapping bug with using the currency functionality in the plugin
  • Fixed product linking task bug on product import when the sku is missing - providing a better error in this scenario
  • Added option to auto-create states/provinces in Fishbowl on order import
  • Fixed bug for Zoho and Salesforce mapping to Fishbowl custom fields and the data format from Salesforce wasn't recognized
  • Added option to remove tax amount from payment amount
  • Fixed user cannot be cast error on order import from mapping salesperson name field
  • When creating payments on order import, the correct deposit method for the payment type is now set on the payment
  • Minor UI changes and enhancements
  • AU Only - added option on product export to designate if the price is inclusive or exclusive of GST
  • Fixed order import linking bug linking all ebay variants to a single FB product
  • Fixed ebay product linking bug false error saying products are note linking even though they are linking correctly
  • Fixed Salesforce settings button not working
  • Fixed carrier priority showing the id instead of the numeric value
  • Fixed unable to setup communication with server in Magento 1.9X
  • Fixed invalid priority id error on order import task
  • Fixed order import status mapping and date filtering bugs
  • Fixed Magento 2 product export not updating product fields as expected (4/2)
  • Fixed Salesforce custom field mappings to recognize field data type (4/3)
  • Fixed tax rate 'none' error on order import for FB AU (4/28)
  • Added additional tax functionality for WooCommerce AU Customers (4/24)
  • Fixed inventory sku bug in 3D Cart plugin (4/30)
  • Fixed so the "On Sale" flag is not changed when inventory sync runs in 3D Cart Plugin (5/5)
  • Removed the "Check Order Status" option in the Ebay plugin. This option was causing all orders to remain unfulfilled in Fishbowl (5/5)
  • Fixed bug with Coalesce Address option not working (5/5)
  • Enhanced Big Commerce plugin to accept Gift Card payments as a payment method when importing payments to FB (5/5)
  • Added ability to set a minimum (min) inventory quantity on inventory sync (5/5)
  • Fixed bug with Advanced Options property (5/5)
  • Added ability for the plugin to handle multiple (partial) shipments. Now, when more than one shipment exists for any given order, the applicable tracking numbers are synced to the channel. This enhancement applies to 3dcart, Amazon, BigCommerce, Magento, Shopify, and WooCommerce plugins. NOTE: This feature does not work for orders with kits. (5/5)
  • Added "Restocked" as an available order status mapping for Shopify (5/5)
  • Fixed bug with running a scheduled task in the plugin via the run button unexpectedlyjumps back to the order import tab (5/5)
  • Added address mapping panel for Bill to and Ship to Addresses for ecommerce and crm plugins (5/5)
  • Moved the create state option to the address panel for ecommerce and crm plugins (5/5)
  • Fixed Web Shop Manager product export bug removing teh option to map to the dealer and supplier # fields (5/5)
  • Fixed coalesce address bug for Shopify and Amazon (5/8)
  • Fixed null error bug with orders including kits on fulfillment (5/8)

ShipStation Plugin Only

  • Enhanced rate quote functionality including ability to specify weight and dimensions. New, updated look for rates returned from ShipStation
  • Fixed carrier mapping functionality in the tables and removed ability to copy mappings from one table to another
  • Added option to markup cost of label when using the quoting feature
  • Added option to not fulfill order in Fishbowl on the fulfillment import task. When selected the tracking and costs are updated in FB but the order remains unfulfilled
  • Fixed bug getting rates back from UPS in quote feature with an international address
  • Fixed button in the sales order module not displaying the SS order id
  • Fixed bug with fulfillment import task unable to save without updating first updating the Carrier setting (4/22)
  • Fixed bug with fulfillment export task and Carrier settings are required when Update Carrier is unchecked (4/22)
  • Fixed shipment export bug not sending shipments to ShipStation (4/16)
  • Fixed UI bug with text getting cut off in the Shipment Export task(4/22)
  • Added a mapping table to filter orders by store and source on order import (5/5)
  • Added ability to map to the billing address for shipment export task (5/5)

2020.2.X – 02-20-2020 - Fishbowl 2020.2
  • Fixed null error when not using the tax mapping table with an unknown state/province in FB
  • When adding an additional cart instance you can change the name of the instance again
  • Enhanced the error logging to provide the channel order number instead of the order id when the order fails to import
  • Fixed bug on order import with the customer settings option if one address is missing, use the existing address for both. This option now works as intended

3DCart Only

  • Fixed mapping doesn't exist error when using the state tax mapping table
  • Changed product export task to create only. There is no longer an option to update product fields via Fishbowl. Note - inventory update still works this only relates to product information fields
  • Fixed issue with cancelled orders in 3DCart still sending fulfillment data up

Amazon Only

  • Fixed FBA order import with gift wrap importing without price and quantity

BigCommerce Only

  • Image upload is now available via the product export task
  • Fixed bug with the inventory update requiring a Location Group

Magento Only

  • Fixed bug with shipping name or billing name mapped to a Fishbowl order field and the first name is imported twice rather than First and Last Names

ShipStation Only

  • Location Group mapping table now filters unmapped LG's. If unmapped, they do not sync
  • Removed the residential shipping flags in the settings panel and in the shipment export panel of the plugin. The residential flag on the shipping address in Fishbowl is now used exclusively to determine when it should be set in ShipStation
  • Fixed product linking on import task
  • Fixed ShipStation quote no weight error when there is no weight on an order trying to get a quote from SS
  • Fixed bug where requiring a weight for service type items using the ship quoting feature

SPS Plugin Only

  • Fixed fulfilled quantity and picked quantity header name in the purchase order feed
  • Fixed null value for order level OrderScheduledDate in purchase order file

Shopify Only

  • Plugin now uses Shopify's latest API version
  • Fixed order fulfillment issue with the same product on the order multiple times. The fulfillment was failing and is now fixed
  • Added support for electronic gift cards line items already fulfilled in Shopify. When the order fulfillment task runs these line items are not updated since they are already listed as fulfilled in Shopify'
  • Order import no longer imports the discount reason by default to the line item note field
  • Subscription payments from Shopify are now supported
  • Fixed order import bug when setting the sync date back receiving a "financial_status cannot be passed when page_info is present error
  • Fixed bug with the order import task importing POS orders

WebShop Manager Only

  • Updated with all of the latest fixes and enhancements of the master plugin
  • Fixed issue with plugin loading blank

'�'WooCommerce Only

  • Fixed failed to import null error on order import. This was caused by using location meta data without pulling the meta data beforehand from Woo.

Zoho Only

  • Fixed Last Sync setting to only allow the date last modified option
  • Fixed order number mapping to subject on order import
2019.11.0X – 11-21-2019 - Fishbowl 2019.11
  • Fixed "Product linking type 1,002 not found" error
  • Fixed "No products Available to Update" error when running inventory with the advanced options by date range.
  • Fixed alternate name field mapping bug - the setting was not working
  • Fixed default location group bug in Salesforce and Zoho not setting correctly on order import
  • Fixed bug with custom field mappings on order import. Date fields were not converting correctly
  • Fixed fulfillment export failing with drop ship products on the order
  • Fixed bug when mapping the salesperson username it was using the first name, last name instead of the username
  • Fixed bug where wrong QB Class being set on order import
  • Added option to calculate available to build quantities on inventory export
  • Added option to use one address from the channel for both addresses in Fishbowl when only one address is available
  • Settings tab removed and moved to a button on the toolbar
  • Fixed bug where Fishbowl custom fields were not mapping correctly on import
  • Fixed bug where the wrong location group was being set on orders imported
  • Fixed bug mapping the SO contact name on order import
  • Fixed bug where discounts weren't applied on orders imported into Fishbowl
  • Fixed tax rate Null errors for Canada databases

3D Cart Only

  • Fixed slow sync issue caused by how 3D Cart handles paging through the API
  • Fixed 3D Cart fulfillment export error

Advanced ShipStation only

  • Fixed default location group bug not setting the location group correctly on order import
  • Fixed ShipStation bug where shipment export wouldn't send up multiple shipments from the same (split) order
  • Fixed bug where mapping to ShipStation source field wouldn't save
  • Fixed bug where duplicate orders were importing from ShipStation
  • Fixed bug where the scheduled task doesn't return a last run result
  • Changed the "Name" label to "Ship to Name" in the Fishbowl Address Line drop down box
  • Removed Street Line 4 from the address mapping
  • When using the quote feature, the shipping product added to the SO now also uses the class from the shipping product when available
  • Fixed bug with multiple fulfillments for a single order
  • Added advanced property to change timeout and batch size options
  • Settings tab removed and moved to a button on the toolbar
  • Added option to automatically create state/province in Fishbowl when selected on order import
  • Fixed bug restricting ability to add a quote to an order in Fishbowl
  • Fixed address mapping errors in the table

Amazon only

  • Fixed null error on fulfillment of drop ship orders
  • Fixed bug on FBA import "Money cannot be cast" error

eBay Only

  • Fixed order import bug using the item linking on import

SPS Only

  • Added option to send all inventory or only changed inventory since last sync
  • Inventory feed now calculates and includes available to kit quantities
  • Fixed bug where toolbar wouldn't load
  • Removed file name field from Receive Data import. This task now looks for files in the FTP directory that start with the letters "SH"
Once the receive data files are successfully imported they are deleted from the FTP site

WooCommerce Only

  • Fixed null error on order import caused by misc fees from the order in Woo

2019.10.0X – 10-23-2019 - Fishbowl 2019.10

All Plugins

  • Changed the inventory sync to push up the qty using the product uom and converting qty as needed
  • Fixed bugs with kit items when inventory spanned multiple location groups in Fishbowl
  • Fixed product linking by UPC
  • Fixed Location Group table settings in the order import tabs showing and allowing to map to inactive LG's
  • Fixed issue saving the default location group would save the wrong LG
  • Changed system property to ignore existing product linking when the property is enabled and the order import product linking is enabled
  • Fixed bug where plugin data wasn't saving to the FB data tables

Advanced ShipStation only

  • Fixed Shipment Export null error
  • Changed batch size to 25 shipments per API call to avoid SS timeout errors
  • Fixed bug where shipping charge from FB was being pushed up as a line item and to the ShipStation shipping charge field
  • Added multiple fields for mapping on the shipment export task

Amazon only

  • Fixed UI issue by adding a scrollbar when currency conversion option is enabled and the rest of the panel wasn't viewable
  • Fixed Amazon FBA classnot found order import error when orders contained unrecognized emoji's

Big Commerce only

  • Fixed csv null error on order import

eBay only

  • Fixed FB UPC to eBay SKU product mapping bug

Salesforce only

  • Fixed address and order item linking errors when advanced object linking enabled in the settings panel
  • Fixed bug where the default location group was not saving correctly

Shopify only

  • Fixed inventory sync bug pushing up zero quantity instead of the actual inventory quantity
  • Fixed issue on product export update where weights and weight UOM were not set correctly
  • Fixed Product import bug

Zen Cart only

  • Order comment field is now mappable in the order import task

2019.7.0X – 10-18-2019 - Fishbowl 2019.7
  • Point release with various bug fixes
2019.7.0X – 10-15-2019 - Fishbowl 2019.7

All Plugins

  • Fixed order import bug with so item unit price mapped to order item price setting the price to $0.00
  • Fixed "Unable to setup communication with server" error on order fulfillment task
  • Changed the required order item fields and added new default order item mappings
  • Improved schedule module task messaging
  • Fixed inventory sync to use the product UOM as applicable for quantities synced to the channel
  • Added validation when using advanced options in the schedule panel
  • Added system property to prioritize the order import product linking before channel id linking
  • Fixed bug when using the advanced options and the UI options would reset to default
  • Updated system property to allow each of the scheduled tasks to have a unique offset
  • Fixed bug where classes were set incorrectly on the FB SO when there are more than 1 child class with the same name. Now the parent class is considered when setting the class
  • Fixed last sync date informational errors not updating the last sync date
  • Fixed payment mapping bug
  • Fixed uom conversion bug on product import and export tasks

Advanced ShipStation only

  • Updated UI for clarity on the SS Ship From Locations
  • Fixed bug where the store channel ID was not passed correctly to to SS
  • Fixed issue where ship quote was failing due to weight restrictions by the carrier to provide better messaging
  • Fixed broken UI elements
  • Fixed ship quote OZ conversion bug
  • Fixed shipment export null bug
  • Fixed shipment export default carrier not saving correctly in the plugin UI

Amazon only

  • Added the shipping phone and latest ship date options to the mapping tables provided from Amazon

Magento only

  • Fixed bug on product update when the sku contained a "+" symbol

Salesforce only

  • Fixed bug in AU version with the tax panel settings
  • Fixed bug in AU version with order item tax codes not being recognized on order import

Shopify only

  • Fixed malformed query error when mapping opportunity product custom fields on order import
  • Fixed failed to run task error when object mappings were set but not enabled

WooCommerce only

  • WooCommerce Metadata fields are now mappable through the plugin interface by enabling the options on the settings panel. This applies to order, order item, product, and customer fields

Zen Cart only

  • Fixed order import bug where orders were importing with misc sale lines instead of the linked products

Zoho only

  • Fixed zoho order status mapping drop down bug
2019.7.0X – 8-23-2019 - Fishbowl 2019.7
  • Improved error messaging
  • Fixed bug with the combine all discounts option not saving the setting correctly in the UI
  • Separated order notes and order item notes into separate corresponding fields when orders are imported into FB
  • General UI fixes
  • Fixed product export tab issue for Canadian users of the plugin
  • Added option to map Awaiting Payment in status mapping table
  • Fixed bug for kit inventory updates for kits with optional items
  • Fixed index 0 size o error on fulfillment export task. This error occurred when a SO has a linked PO with no dropship type SO items
  • Fixed bug using the check order status option on the order fulfillment task with completed orders still sending up tracking from FB
2019.7.0X – 7-23-2019 - Fishbowl 2019.7
  • Added ability for users to select which payment method types to create payments in Fishbowl
  • Fixed fulfillment bug for orders with only drop-ship items not sending tracking and fulfilling correctly in the channel
  • Fixed pricing bug to use the discounted price on order import
  • Fixed issue where taxes were removed from the payment amount incorrectly
  • Fixed bug with email and phone mapping on order import
2019.6.0X – 6-18-2019 - Fishbowl 2019.6

**This update will require the user to configure additional settings and mapping tables in the plugin. Contact Fishbowl Plugin Support for assistance**

  • General UI enhancements
  • Fixed bug on fulfillment for orders with kits
  • This update will cause the scheduled tasks to give an error when first loading Fishbowl after updating. Users will need to go into the plugin interface and configure the additional mappings and save settings in order for the scheduled tasks to run properly
  • Added ability to link products on order import. Products that were not previously linked using the product import/export tasks can now be linked during the order import task
  • Fixed bug in product export where if the product price is greater than 4 digits, gives an error message price must be a floating point number
  • Added enhancement on order settings and on order items field mapping table including custom fields
  • Fixed bug in order import when creating a new mapping in Location Group setting's mapping table, shows up blank in the channel Location drop-down
  • Added enhancement for inventory sync to have a max qty option
  • Added enhancement for inventory update to include "Available to Pick" for inventory type as one of the options
  • Added enhancement where order import carrier mapping now has a priority option for "All" that doesn't exist in Fishbowl and causes an error when used for an order
  • Added enhancement on order settings and on order items field mapping table including custom fields
2019.5.0X – 5-10-2019 - Fishbowl 2019.5
  • Fixed Typo in the payment panel
  • Fixed (for supporting channels)where the image export was not working on the product export task
  • Misc items are now supported on order import
  • Fixed bug with state tax mapping table giving a bad error when a state was not mapped on an order
  • Fixed advanced options error message when enabled and a day of the month wasn't specified
  • Fixed advanced options error for order fulfillment task'
  • Fixed data mapping error with many to one field mappings on product export
  • Fixed order fulfillment null error
2019.4.0X – 4-18-2019 - Fishbowl 2019.4
  • Changed error message on order import when products are not linked and the order import failed
  • Fixed product import and product export mapping issue which was causing errors and limiting many to one field mappings between FB and the channel
  • Fixed bug where orders with over 50 line items and items were being cut off and not imported
  • Fixed Fulfillment export not fulfilling orders in BigCommerce
  • On first load, a data migration task will run migrating carrier and payment mapping table data from the previous version
  • On first load, existing scheduled tasks will be removed and need to be recreated by Saving the plugin
  • Fixed bug on product export when using a product tree category and products being sent up multiple times
  • Fixed bug on order fulfillment getting an error using Free Shipping method
  • Fixed bug on product export - product category is required by BC. Added a default category dropdown to address this issue
  • Fixed bug where mapping validation error window appeared
  • Fixed bug where smaller screens would cut off data in the Plugin UI
  • Added UPC field as a mappable product field for product linking task
  • Added option to use a tax mapping table on the order import task
  • Fixed bug where the fulfillment task wasn't sending up the shipment tracking
  • Various AU version fixes
2019.3.0X – 3-14-2019 - Fishbowl 2019.3
  • Added enhancement option to always record payments on incoming orders even when there is no payment data from the Channel
  • Fixed bug when customer PO number did not populate correctly when the user did not have "Assign Channel Name order number to Customer PO field" checked
  • Importing order taxes is now optional. With the option to create taxes disabled, if a payment is created the total will reflect the order total without tax
  • Fixed bug where order import option to add on order number prefix was not saving
  • Fixed bug where new products could not be created because a category is required by BC. The Plugin UI now has an option to specify the default category
  • Custom products added to an order in BC will be brought in as a misc sale item type on the FB Sales Order
  • Added support for Australian Post and Canada Post. Orders using these shipping methods now post fulfillment data to BC correctly
  • Multi-currency support for orders and payments created from the channel. Multi-Currency must be turned on in FB
  • With multi-currency enabled there is an option to not create payments for international orders
  • Fixed bug when QB class setting was not being applied to regular products in orders
  • Fixed bug where plugins first loading into a new database displayed pop up windows that should not be there
  • Fixed bug where the wrong products were being added to sales orders
  • Fixed bug when using the default payment method
  • Changed so create taxes option is set by default
  • Fixed bug for when discount item field was left blank and saved, causing null errors
  • Added tracking to shipments on FB for fulfilled orders
  • Fixed bug where UI issue did not allow some order import setting panels to be seen
  • Fixed bug when all variant channel identities were set to V<variantId>
  • Fixed bug where panels were not sizing properly on small screens
2019.1.01 – 1-31-2019 - Fishbowl 2019.1

**Please note, this update will require you to re-enter the order status mapping table data and connection credentials when first loading the plugin. This version uses Big Commerce V3 API for authentication.**

  • Added ability to choose whether to sync on hand vs. available to sale inventory quantity
  • Improved status mapping error messages during order import using advanced options and the order status hasn't been mapped
  • In the order import tab when using the customer matching option, we now provide an alternative mapping option if the first mapping option does not contain data from the cart
  • Fixed bug to reenable editing of existing order status mapping
  • Updated POS Import customer settings panel to have the same mapping options as the standard order import
  • Updated Test Connection success/fail dialog box
  • Added a popup window to notify users about status mapping tables being cleared
  • On the Inventory Update tab the location group drop down box is now replaced with a checkbox called "Sync all Location Groups"
  • When unchecked, a user-defined table gives ability to define which location group(s) will be used to sync to the Channel
  • Added a task that displays when a property is set, goes through existing channel IDs for products and overwrites the channel data
  • Updated API v3
  • Fixed bug when clicking next button sometimes it would bring the mapping back up that user just created in the order status mapping table
  • Fixed bug where lines could be added to order status mapping without data
2018.12.02 – 12-20-2018 - Fishbowl 2018.12
  • Added ability to map the SO contact, phone, and email fields when using the "Use default customer" option on the Order Import task
  • Added option to add a custom prefix to the shopping cart order number on order import
  • If the create payment option is enabled and not payment data comes through with the order, the order now imports rather than fails
  • Fixed bug where the wrong inventory quantity was synced in the following scenario:
  • When not using a location group (LG) filter and multiple LG's exist in the FB database and
  • When one of the LG's has more inventory allocated than inventory available for all LG's combined
2018.10.06 – 11/12/2018 - Fishbowl 2018.10

Do not skip this version unless installing the plugin for the first time. If you’re planning to update to a later version of Fishbowl, install 18.10 first, update your plugins, and open them so the data migrator (described below) can run. Then update Fishbowl to the desired version.

  • Fixed issue where we were unable to update price on optional products
  • Fixed bug where inventory updates all linked products instead of the first linked product in the list in FB
2018.8 – 8/23/2018 - Fishbowl 2018.8
  • Channel data, such as product IDs, variant IDs, etc. will no longer be stored in custom fields. New database tables will be created for this purpose. Data from your custom fields will be automatically migrated to the database the first time you open the plugin after updating. Data will still remain in the custom fields for reference. The custom fields can be deactivated.
  • New version number system to match Fishbowl.
  • Schedule task now gives a count of the items that were imported/exported. Error message will list items that failed.
  • Will now use the account specified on the payment type (instead of the default) during order import.
  • Fixed a bug regarding taxes in the Fishbowl Canada version.
  • Ability to select which date field the Last Sync Date references.
  • Shipping tax now accounted for in Fishbowl Australia version.
3.8 - 7/12/2018 - Fishbowl 2018.7
  • Bug Fixes
  • Updated for compatibility with Fishbowl version 2018.7
3.7 – 6/14/2018 - Fishbowl 2018.6
  • Product import tab redesign. Now includes an order sync for situations where all products exist in both Fishbowl and the webstore.
  • Product export tab redesign. Export and update have been separated. It’s now possible to update item fields in the webstore without doing a full product export.
  • Settings have been relocated. They are now in a new tab.
  • Added the ability to map a carrier service to an order priority in Fishbowl.
3.6.2 – 5/15/2018 - Fishbowl 2018.5
  • Fixed a bug that was causing settings to not save.
3.6 – 5/11/2018 - Fishbowl 2018.5
  • Redesigned Customer section in Order Import tab. **Reconfiguration of the customer settings will be required when you update to this version or beyond.
3.5 - 4/12/2018 - Fishbowl 2018.4
  • Addition of a new order status mapping table. You can now import multiple statuses at the same time.
3.4 - 3/8/2018 - Fishbowl 2018.3
  • Changed background color on headers in the Order Import tab when using the dark theme for better visibility.
  • Payment import now pulls in currency rate if “Use Currency Conversion” is turned on in Fishbowl.
3.3 - 1/31/2018 - Fishbowl 2018.1
  • Updated variant quantities.
  • Added the ability to check if orders have been completed or cancelled before attempting to fulfill.
  • Payment is not imported to Fishbowl for $0 orders.
  • Payment terms are now pulled from the UI drop down instead of customer.
3.0 - 1/12/2018 - Fishbowl 2017.13
  • New layout and updated feature set, including new mapping options for Product Import and Product Export.
2.13 - 8/4/2017 - Fishbowl 2017.6
  • Fixed issue with syncing inventory quantities that aren't whole numbers
2.12 - 7/13/2017 - Fishbowl 2017.6
  • Compatibility fixes for 2017.6 version of Fishbowl
2.11 - 6/23/2017 - Fishbowl 2017.5
  • Fixed bug when pulling products to FB and product mapping exceeded the maximum characters allowed in any given field. Instead of failing the sync we now truncate to the max allowed characters.
2.10 - 6/15/2017 - Fishbowl 2017.4
  • Fixed bug when exporting products - product mapping was incorrect
  • Fixed tool tips for product panel
2.9 - 5/24/2017 - Fishbowl 2017.4
  • Fixed bug where adding an extra semicolon to tracking number
  • Fixed bug identifying variant products on order import
2.8 - 4/25/2017 - Fishbowl 2017.3
  • Fixed issue with product variants not syncing correctly between FB and BC
  • Fixed issue with sending tracking and adding an extra comma at the end of the tracking
2.7 - 4/13/2017 - Fishbowl 2017.3
  • Compatibility fixes for 2017.3 version of Fishbowl
  • Fixed tax functionality for Australia and Canada versions of Fishbowl
2.6 - 4/3/2017 - Fishbowl 2017.2
  • When part(s) numbers associated with product(s) numbers are different in FB, a false error was occurring when pushing products to BC and is now fixed.
  • Improved kit import, export, and inventory handling. Kit quantities are now sent to BC correctly.
  • Added functionality to support drop ship items when sending shipment status back to BC.
  • Moved the line item id from BC from the line item note field to line item custom field in FB SO.
  • Added checkbox option to ignore associated payments from BC on incoming orders.
  • Changed inventory sync functionality to use the product id stored in the custom field rather than the SKU.
  • After successfully importing order(s) from BC, the order status is changed to "Awaiting Shipment" in BC.
  • Added checkbox option to use the company name when creating new customers in FB from the SO import.
  • Added ability to map payment(s) and carrier(s) between BC and FB.
  • Added flexibility for product field mappings between FB and BC.
  • For Canada only - fixed tax functionality to set the tax rate correctly.
  • For AU only - fix tax functionality to not set the order tax to "non"
2.5 - 3/15/2017 - Fishbowl 2017.2
  • Compatibility fixes for 2017.2 version of Fishbowl
2.4 - 2/9/2017 - Fishbowl 2016.14
  • Issue: BigCommerce plugin does not correctly verify if an order already exists in Fishbowl causing errors.
  • Resolution: Plugin now checks for current orders correctly.
  • Issue: Spaces on the end of a SKU are causing problems when looking up products by SKU.
  • Resolution: Carts that use SKU for identification now trim any spaces from the beginning or end of the SKU field.
  • Issue: Payment isn't pulled in on any orders paid for with store credit.
  • Resolution: Store credit now works as payment for orders when importing to Fishbowl.
  • Issue: Order number field is limited to a 30 character limit, orders with longer numbers do not import correctly.
  • Resolution: Field has been updated to varCharLong to accommodate for more characters.
  • Issue: If a product already exists in Fishbowl, any subsequent product syncs do not link variants.
  • Resolution: Variant products are now correctly linked during the product sync.
  • Issue: Verifying whether an order already exists in Fishbowl doesn't always work correctly.
  • Resolution: Order verification now correctly looks at existing orders.
  • Issue: Orders with more than 50 items don't include any items past the 50 item mark.
  • Resolution: Orders with more than 50 items now import correctly.
  • Issue: Coupons aren't coming in as a discount line item.
  • Resolution: Coupons now import correctly as a discount.
  • Issue: Inventory sync is occurring by product SKU instead of the item ID in the BigCommerce custom field.
  • Resolution: Inventory sync is now occurring by ID.
  • Issue: Sales order export isn't using the custom field for ID.
  • Resolution: ID field is now being used correctly.
  • Issue: Discounts are applying to the line item level, not the order level.
  • Resolution: Discounts now correctly apply to the order.
2.3 - 6/9/2016 - Fishbowl 2016
  • Issue: Importing products and orders can occasionally error depending on volume.
  • Resolution: Importing data now loads in batch quantities to avoid overload errors.
  • Issue: Products with no SKU are still pushing to BigCommerce.
  • Resolution: Only products with a SKU are pushed to BigCommerce.
  • Issue: Importing a Sales Order with the Note field filled in would fail.
  • Resolution: Importing Sales Order's with notes now works correctly.