All Fishbowl software packages come with at least one year of Updates and Support (M & S). To renew your support package or find out when it expires, please call us at 1.800.774.7085 ext. 7 or email us at firstname.lastname@example.org.
Your first year of Updates and Support includes the following:
One year of software releases containing new features and improvements.
Unlimited Call-in support
Fishbowl offers unlimited phone support for calls up to ten minutes for as long as your M & S contract is current (calls that exceed ten minutes will use an incident).
An incident is any support call that exceeds ten minutes. Each Fishbowl software package comes with a specified number of incidents. Additional incidents may be purchased as needed or as a package that includes free incidents.
Web-based training hours can be used for setup, problem solving, or touring Fishbowl's many features. The number of training hours vary depending on the number of user licenses purchased, and you may purchase additional hours. In order to ensure the best time for your web-based training, please schedule a time at least a week in advance. If you prefer not to use all your training hours at once, you can save them for future use. We recommend that you use your hours at the beginning to ensure that you are setting up Fishbowl correctly.