Some software companies outsource their software support to call centers as a way to save money, but Fishbowl has always had an in-house support team. In fact, almost half of our entire company’s staff is dedicated to customer support and training. That’s a staggering investment into customer service. Why do we do this? Because we want to be agile and quick on our feet when responding to our customers’ questions and concerns. When you’re using Fishbowl and you come across something confusing, you can quickly get in touch with someone on our support team to help you figure it out.
Support ServicesCurrent Fishbowl customers have access to several support tools:
- Fishbowl Phone Support – Monday-Friday 6 a.m. to 6 p.m. (Mountain Time)
- After-Hours Support – Monday-Friday 6 to 10 p.m. and Saturday 7 a.m. to 4 p.m. (Mountain Time)
- On-Site Training – Schedule a Fishbowl expert to come to your office and help you get everything up and running and your staff trained on the software