Stockouts are a nuisance to both businesses and customers, creating situations where no one is happy. You now have an order sitting in limbo that cannot be filled, while your customer resents the time lost waiting for your new inventory to arrive. You’ve worked hard over the years to secure and build a positive relationship with your customers, but regardless of that long-standing relationship, if your company cannot provide what customers need on time and on budget, then they’ll take their business elsewhere. (more…)
Lee House is Vice President at I.B.I.S. Inc and a regular contributor to Software ThinkTank. His breadth of work experience includes, Vantive, PeopleSoft, Microsoft Corporation, Epiphany and Marcam. He has an extensive background in Enterprise Resource Planning and Customer Relationship Management. Lee has worked in Sales, Operations and Management functions. He has also incorporated new businesses into old and implemented business improvement, sales, marketing and strategic plans. Lee is a graduate of Georgia Tech and is a native of Atlanta. He enjoys outdoor activities, spending time with his family and cheering for Georgia Tech.