Some software companies outsource their software support to call centers as a way to save money, but Fishbowl has always had an in-house support team. In fact, almost half of our entire company’s staff is dedicated to customer support and training. That’s a staggering investment into customer service.
Why do we do this? Because we want to be agile and quick on our feet when responding to our customers’ questions and concerns. When you’re using Fishbowl and you come across something confusing, you can quickly get in touch with someone on our support team to help you figure it out.
Current Fishbowl customers have access to several support tools:
- Fishbowl Phone Support – Monday-Friday 6 a.m. to 6 p.m. (Mountain Time)
- After-Hours Support – Monday-Friday 6 to 10 p.m. and Saturday 7 a.m. to 4 p.m. (Mountain Time)
- On-Site Training – Schedule a Fishbowl expert to come to your office and help you get everything up and running and your staff trained on the software
Free Support Resources
You don’t even need to be a Fishbowl customer to take advantage of these free resources on the Fishbowl website:
There is a wealth of information contained in just those two places. Check them out!
Let Us Serve You
Fishbowl continues to strive for excellence in its products and its customer service. Let us serve you today by contacting our support team, if you’re a current customer, or by signing up for an online demo of our software, if you’re interested in learning more.
Robert Lockard is a copywriter with Fishbowl. He writes for several blogs about inventory management, manufacturing, QuickBooks, and small business. Fishbowl is the #1-requested manufacturing and warehouse management software for QuickBooks users. Robert enjoys running, reading, writing, spending time with his wife and children, and watching movies.