Is it redundant to say RMAs are amazing? Perhaps. But a lot of people don’t know about RMAs and their usefulness to a business, so I’m going to explain what they are and why they live up to their amazing name.
RMA stands for Return Merchandise Authorization. That’s a fancy way of saying it lets customers return products they purchased.
This tool is quite useful because it simplifies the return process. Using the RMA module in Fishbowl Manufacturing and Fishbowl Warehouse, you can:
- Refund customers their purchase price
- Add goods back into your inventory
- Send damaged items to be repaired
- Ship replacement products to customers
Here’s a flowchart that visualizes how RMAs work in these different instances:
You want to be able to respond quickly to customer requests for returns. Customers may return products for any number of reasons, including when products arrive damaged, the wrong product is shipped, or they do not serve the purpose the customer was hoping for.
In any case, using RMAs to speed up the return process helps customers have the best possible experience in a potentially negative situation. And that is why we are amazed by RMAs.
Robert Lockard is a copywriter with Fishbowl. He writes for several blogs about inventory management, manufacturing, QuickBooks, and small business. Fishbowl is the #1-requested manufacturing and warehouse management software for QuickBooks users. Robert enjoys running, reading, writing, spending time with his wife and children, and watching movies.