The Simplest Way to Make Customers Happy

One Comment

  1. Excellent article, Robert! I’ve had a similar experience filling out a customer survey after I boarded my cat at a new facility while traveling through Texas. I was so displeased with my service but had gotten over the experience…until I received an email asking for a customer survey. The nerve! My survey explained everything that went wrong, including how the staff handled the matter (both positively and negatively.) I was impressed to get a call about a week later from a saddened manager at the facility who offered a complete refund and an apology. The manager turned a very upset customer into a very happy one! They handled the matter so well, that I would even consider giving them another chance!

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