Client is unable to connect to database

Client is unable to connect to database

From Fishbowl Inventory

Jump to: navigation, search

Error:
The Fishbowl Client was unable to successfully connect to your database

Reason:

The Server Address and Server Port could be incorrect on the client machine. The client would also not connect if the Fishbowl Server was not started on the server computer.

 Resolution:

  1. The Server Address and/or Server Port are incorrect.

- Click on the details tab on the client login screen. Next click on the binoculars by the server address line and make sure the IP address being broadcasted is the same as your server IP address. You can check your server IP address by right clicking on your Fishbowl server icon (on the server computer) and going up to show. Your IP address and port number will be displayed here. Whatever IP address and Port number showing on the server is what each client will also need in order to connect.

  1. Your Fishbowl server is not running.

-On your server computer make sure your Fishbowl server is running in the system tray. If it is not, start the server on that computer and then try to connect your client.

 

If you continue to experience problems with the client connecting, please contact technical support at 800-774-7085 ext 3.



Return to Support