Maintenance and Support Packages

All Fishbowl Inventory software packages come with at least one year of Updates and Support (M & S). To renew your support package or find out when it expires, please call us at 1.800.774.7085 ext. 7 or email us at customerservice@fishbowlinventory.com.

Your first year of Updates and Support includes the following:

• Training Assistance Period
  The training period begins on the initial purchase date and gives you unlimited email, chat and phone support for your first 2 to 6 weeks. The number of weeks is dependent on the number of user licenses purchased. Additional weeks of training may also be purchased.
• Unlimited Call-in support
  After the training period, Fishbowl Inventory offers unlimited phone support for calls up to ten minutes for as long as your M & S contract is current (calls that exceed ten minutes will use an incident).
• Incidents
  An incident is any support call that exceeds ten minutes. Each Fishbowl Inventory package comes with a specified number of incidents. Additional incidents may be purchased as needed or as a package that includes free incidents.
• Web-based Training
  Web-based training hours can be used for setup, problem solving, or touring Fishbowl Inventory's many features. The number of training hours vary depending on the number of user licenses purchased, and you may purchase additional hours. In order to ensure the best time for your web-based training, please schedule a time at least a week in advance. If you prefer not to use all your training hours at once, you can save them for future use. We recommend that you use your hours at the beginning to ensure that you are setting up Fishbowl Inventory correctly.